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The SMB Relationship Manager is responsible for building and maintaining customer relationships, identifying upselling opportunities, and ensuring customer satisfaction with the Lattice Platform. This role involves collaboration with sales and technical teams, driving customer decision-making, and mitigating churn risk through effective account management and strategic communication. Strong negotiation and forecasting skills are essential.

The Mid-Market Relationship Manager role focuses on building and maintaining relationships with customers, driving growth, and ensuring customer satisfaction with the Lattice platform. Responsibilities include understanding customer needs, driving decision-making, identifying upselling opportunities, and collaborating with sales and technical teams. The role requires excellent negotiation and communication skills with a focus on delivering value to customers.

In this role, you will lead the Relationship Management team at Lattice, focusing on building a strategy for revenue retention and expansion. You will recruit and mentor relationship managers, develop account management playbooks, and collaborate with various departments to ensure a unified customer experience while measuring success through revenue metrics.