Top Remote Senior Customer Success Jobs in San Francisco Bay Area, CA

As a Product Manager for Square's Public Web team, you will oversee the strategy and roadmap for Square's website, focusing on customer acquisition and conversion. Responsibilities include collaborating with engineering and design teams, setting product goals, defining success metrics, managing product development from concept to launch, and conducting A/B tests to enhance user experience.

As a leader of the Mid Market Customer Success Manager team, you'll mentor your team in ensuring customer success, driving adoption of Cloudflare solutions, and collaborating with various departments. You'll also track performance metrics for continuous improvement.

The Manager of Channel Experience will oversee the optimization of live chat and IVR channels using Generative AI. Responsibilities include leading cross-functional initiatives, mentoring team members, driving data-driven decisions, and creating a compelling vision for customer service strategy. The role demands strong analytical, leadership, and communication skills, focusing on improving customer engagement and satisfaction.

As a CX Systems Program Manager, you will oversee and optimize the CX team's tech stack, manage daily operations of multiple platforms, and develop the technical strategy to support customer experience. Duties include tool integration, system administration, automation of workflows, and representing the CX team on cross-functional initiatives.

The Senior Strategic Customer Success Manager will work closely with key customers, advising them on leveraging Samsara's IoT solutions to meet their business objectives. This role focuses on managing the customer lifecycle post-onboarding, ensuring customer adoption, advocacy, and renewal while building strong relationships with stakeholders.

The Client Partner at Babylist will be responsible for generating new business and fostering media relationships, particularly within the CPG sector. This role involves understanding the company's value proposition to build and maintain strong partnerships, crafting persuasive presentations, and identifying opportunities for revenue growth.

The Senior Manager, Customer Success Architects will lead a team to deliver top-notch service to clients, focusing on renewal and expansion business, developing strategic plans, ensuring success KPIs are met, and enhancing customer relationships. Key responsibilities include mentoring, identifying growth opportunities, and implementing service delivery improvements.