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The SMB Relationship Manager will build and maintain strong customer relationships, identify upselling opportunities, and ensure customer satisfaction with the Lattice platform. The role requires excellent communication, negotiation skills, and cross-functional collaboration to drive customer retention and growth while achieving sales quotas.

As a Manager of Relationship Management at Lattice, you will lead a team of Relationship Managers to drive revenue retention and expansion for strategic accounts. Responsibilities include crafting account management strategies, building playbooks, and partnering with cross-functional teams to enhance customer experiences. You will motivate your team to achieve strong results and measure success through revenue expansion and retention outcomes.

The Payroll Implementation & Support Manager will lead HRIS and Payroll implementations for high-touch clients, manage projects from planning to go-live, provide technical support, conduct training sessions, and collaborate with internal teams for continuous improvement based on client feedback.

The Mid-Market Relationship Manager builds and maintains strong relationships with customers, focusing on their needs and ensuring satisfaction with the Lattice Platform. Responsibilities include driving customer decision-making, identifying growth opportunities, selling with integrity, and collaborating with cross-functional teams for success. Experience in B2B SaaS and a strong sales background are essential for this role.

Lead the implementation of HRIS and Payroll systems for high-touch clients, ensuring smooth transitions and ongoing support. Manage client relationships, project plans, and technical troubleshooting while providing training and documentation.

The SMB Relationship Manager is responsible for building and maintaining customer relationships, identifying upselling opportunities, and ensuring customer satisfaction with the Lattice Platform. This role involves collaboration with sales and technical teams, driving customer decision-making, and mitigating churn risk through effective account management and strategic communication. Strong negotiation and forecasting skills are essential.

The Mid-Market Relationship Manager role focuses on building and maintaining relationships with customers, driving growth, and ensuring customer satisfaction with the Lattice platform. Responsibilities include understanding customer needs, driving decision-making, identifying upselling opportunities, and collaborating with sales and technical teams. The role requires excellent negotiation and communication skills with a focus on delivering value to customers.