Top Tech Jobs & Startup Jobs in San Francisco Bay Area, CA
Define the product strategy, roadmap, and prioritization for customer support product. Understand customer and agent needs, partner with Customer Operations team, coach Product Managers, and collaborate with cross-functional teams. Required expertise in product support at scale, people management, customer empathy, strategic thinking, problem solving, and experience with Machine Learning/AI.
Cash App is looking for an experienced Senior Workforce Management Leader responsible for workforce management optimization for the Cash Customer Operations (CCO). The ideal candidate will lead through frequent change, innovate, influence, collaborate, own operational excellence, build and coach the WFM team, create and oversee WFM roadmap, and optimize customer experience outcomes.
Senior Software Engineer to work on Employee Experience Engineering team at Block, focusing on building internal products with well-thought design and elegant experiences for employees. Responsibilities include developing new features, integrating technology with third-party APIs, and exploring the entire technical stack.
Join our team as a Senior Product Designer in the commerce space focused on creating world-class experiences for customers. Lead the product design process from ideation to implementation, collaborating with cross-functional teams to redefine the world's relationship with money. Ideal candidates have 8+ years of experience and a passion for simplifying complex problems into engaging solutions.
Senior Machine Learning Engineer responsible for building high-quality customer support experiences using ML models such as chatbots and recommendation systems. Must have 5+ years of experience in applied Machine Learning or Deep Learning, a graduate degree in a related technical field, and a track record of technical leadership.
Manage an examination program to fulfill legal and regulatory responsibilities while minimizing business impact. Coordinate federal regulatory examinations, support exam requests and inquiries, and collaborate with internal and external teams to ensure compliance.
Seeking a Senior Machine Learning Engineer to accelerate productivity using AI, automate tasks, and build impactful tools for developers at the company. Responsibilities include developing a scalable AI platform, improving internal productivity, defining the future of AI, collaborating across teams, leading AI innovation, and driving alignment with the company's AI strategy.
Design, build, and support core systems for cards programs, refactor existing systems, creatively solve technical problems at scale, partner with cross-functional teams, lead and mentor engineers.
Lead performance tuning and optimization projects for embedded devices powering Square's hardware products. Collaborate with cross-functional teams to enhance system-wide performance and customize the OS for security requirements. Provide technical leadership, mentorship, and guidance in performance engineering best practices.
Block is seeking an experienced Regulatory Examination Analyst with a background in federally regulated financial institutions. The role involves managing examination programs, coordinating responses to examination requests, ensuring compliance with regulatory requirements, and partnering with various teams within the organization. The ideal candidate will have 3+ years of experience with federal regulatory examinations and bank partnership lending models, familiarity with lending and banking regulations, and strong organizational and project management skills.
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