Memfault is seeking an experienced Director of Customer Success to lead the Success and Implementation teams, drive implementations, manage customer relationships, and collaborate with various teams to help businesses build better products. Responsibilities include hiring, coaching, and managing CS teams, iterating on playbooks, owning important KPIs, leading strategy for key accounts, and influencing product roadmap based on customer feedback. The ideal candidate is experienced in technical B2B SaaS, a strong people manager, comfortable with executives, adaptable to startup environment, and organized.

Join Memfault's Business Development team in sourcing and qualifying potential customers, iterating on GTM processes, and collaborating with sales/marketing teams. Drive growth by identifying leads, channels, and industries for our IoT reliability platform. Full benefits, unlimited PTO, competitive pay and equity packages offered.

As a Technical Program Manager at Memfault, you will drive the successful implementation of our platform, manage new customers in their first 180 days, provide expert guidance during onboarding, and ensure consistent onboarding that meets the plan on time.