Top Senior Customer Success Jobs in San Francisco Bay Area, CA

The Client Success Lead at Affirm manages a portfolio of accounts, fostering long-term relationships with merchant partners. Responsibilities include driving revenue and GMV expansion, managing contract renewals, analyzing merchant performance, and orchestrating cross-functional teams to optimize Affirm's offerings for merchants.

The Private Client Relationship Manager will manage and maintain high-net-worth client relationships by providing exceptional service and targeted advice. Responsibilities include developing new client relationships, networking to generate investment leads, ensuring proposed solutions meet client needs, and collaborating across various business lines.

As a Customer Support Engineer, you will resolve technical issues for customers, document solutions, and collaborate with engineering teams to improve services. Your role involves understanding customer problems, categorizing them, and ensuring effective communication while managing support resources.

The Director of Strategic Customer Success & Education is responsible for optimizing customer experiences and achieving business goals. The role includes leading a team, collaborating with various functional leads, overseeing customer health, retention forecasts, and creating successful customer programs. Strong analytical skills and experience in B2B SaaS are necessary for driving customer adoption and retention.

The Customer Strategy & Programs Lead at Narvar is responsible for aligning business objectives with customer success strategies, driving measurable programs aimed at product adoption and customer satisfaction. This role includes establishing KPIs, advising clients, and identifying best practices to enhance client relationships and drive ROI. The ideal candidate is experienced in eCommerce or related fields with strong project management and communication skills.

The Strategic Customer Success Manager at Writer will enhance customer relationships, manage projects for onboarding and adoption, and ensure retention for Fortune 50-100 clients. Responsibilities include developing success plans, overseeing the renewal process, and analyzing product usage data to provide insights for customer engagement and value delivery.

As a Senior Customer Success Manager at Simpplr, you will manage complex Enterprise client relationships, serve as a trusted advisor, drive user-level adoption of the platform, maintain high levels of customer satisfaction, and contribute to continuous improvements in customer success practices.