Top Senior Level Customer Success Jobs in San Francisco Bay Area
kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country.
Manage a team of Customer Success Managers to execute team vision, drive product adoption, customer engagement, and growth of Atlassian solutions. Responsible for team management, hitting team OKRs, defining processes, building relationships, mentoring team members, and developing collaborative programs. Requires 8+ years in Customer Success, 3+ years of people management experience, and proven track record in Enterprise SaaS.
The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy. They optimize customers' adoption of subscribed licenses and products, prevent attrition, and enhance customer satisfaction. The role involves coaching, Business Reviews, Customer Success Reviews, and Success Planning aligning with customer goals. The Senior CSM acts as a mentor and develops trusted advisor relationships with key customer stakeholders.
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As a Senior Manager, Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success through investing in the development of Customer Success Engineering specialists. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating with multiple teams within Cloudflare.
The Director of Client Partnerships at Zeta Global is responsible for developing and executing strategic plans to achieve revenue goals, maintaining relationships with key stakeholders, understanding industry trends, and managing the sales process from start to finish. This role also involves identifying and qualifying new opportunities, overseeing important accounts, and analyzing performance trends to deliver insights to clients.
Managing the daily relationship with the call center vendor operations, ensuring optimal service levels, quality, and KPIs are consistently met, identifying and resolving issues within the customer and artist experience, collaborating with internal teams, and managing overall escalations sent by the vendor.
The Client Director at ServiceNow is responsible for producing new business with existing accounts, overseeing executive relationships, leading virtual teams, and achieving financial targets. They provide strategic leadership, manage executive relationships, and develop clear roadmaps to promote outstanding customer experiences.
Client Partner role at Roblox focusing on revenue driving opportunities and cultivating partnerships for the CPG vertical. Responsibilities include delivering sales targets, guiding marketing conversations, building growth strategies, managing relationships, and developing compelling sales propositions. Requires 8+ years of experience in Sales, Marketing, and/or Partnerships, with knowledge of advertising ecosystems and proven sales success in dynamic environments.
This role will work with Digital Product and Solutions practice leader and will take ownership of one or more client engagements at a cross office level encompassing the area of digital experience transformation leveraging engagement platforms and Bespoke solutions; provide thought leadership in developing the firm's services and offerings in the Business Technology space and add leverage to the overall leadership span for the aforementioned group in North America.
Director of Customer Success at Grammarly leading Customer Success teams to enhance customer experience and drive growth in the Grammarly Business organization. Responsible for developing scalable onboarding, adoption, renewal, and account growth approaches.
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