Top Senior Level Customer Success Jobs in San Francisco Bay Area

As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for customer experience improvements, and driving initiatives to enhance overall customer support experience.

Responsible for managing and leading a fully outsourced, global multi-partner operation to drive exceptional operational results and customer satisfaction. Implement strategies, track key performance metrics, and collaborate with internal teams for continuous improvement. Build strong relationships, influence, and communicate effectively to ensure high performance standards are met.

The Principal Success Manager at BlackLine partners with customers to accelerate the business value they receive from BlackLine solutions, focusing on digital transformation and process optimization. Responsibilities include assessing current processes, designing solutions, demonstrating product knowledge, and identifying risks to customer goals.

You will lead the Customer Care engineering team at Roblox, working on automated and interactive systems to solve problems for the Roblox community. You will guide large cross-functional projects, uphold high coding standards, mentor engineers, and represent Roblox through thought leadership.

Seeking a Customer Value Manager to drive success in Customer Value Management Office by supporting field sales, driving outcomes for customers, and minimizing customer attrition. Requires 5 years of related experience, ability to simplify information, and proficiency in financial metrics.

kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country.

Manage a team of Customer Success Managers to execute team vision, drive product adoption, customer engagement, and growth of Atlassian solutions. Responsible for team management, hitting team OKRs, defining processes, building relationships, mentoring team members, and developing collaborative programs. Requires 8+ years in Customer Success, 3+ years of people management experience, and proven track record in Enterprise SaaS.