Top Senior Level Customer Success Jobs in San Francisco Bay Area
As a Senior Customer Success Manager at Cloudflare, you will be responsible for ensuring the success of the company's largest Enterprise customers, managing post-sale experiences, and driving customer satisfaction. You will also work on contract renewals, account planning, relationship-building, and cross-functional collaborations to meet customer goals.
As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for customer experience improvements, and driving initiatives to enhance overall customer support experience.
Responsible for managing and leading a fully outsourced, global multi-partner operation to drive exceptional operational results and customer satisfaction. Implement strategies, track key performance metrics, and collaborate with internal teams for continuous improvement. Build strong relationships, influence, and communicate effectively to ensure high performance standards are met.
Manage multi-partner, fully outsourced customer support operation. Drive performance through strong business acumen and exceptional people leadership. Orchestrate and oversee large-scale operational function, ensuring quality service delivery to customers. Collaborate with various departments to achieve business objectives and key performance goals.
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The Principal Success Manager at BlackLine partners with customers to accelerate the business value they receive from BlackLine solutions, focusing on digital transformation and process optimization. Responsibilities include assessing current processes, designing solutions, demonstrating product knowledge, and identifying risks to customer goals.
You will lead the Customer Care engineering team at Roblox, working on automated and interactive systems to solve problems for the Roblox community. You will guide large cross-functional projects, uphold high coding standards, mentor engineers, and represent Roblox through thought leadership.
Seeking a Customer Value Manager to drive success in Customer Value Management Office by supporting field sales, driving outcomes for customers, and minimizing customer attrition. Requires 5 years of related experience, ability to simplify information, and proficiency in financial metrics.
The Principal Customer Success Manager at PagerDuty is responsible for building and fostering strong relationships with customers to help them accelerate their digital journey. They work directly with customers of varying market segments, sizes, and solution complexities. Responsibilities include building executive-level relationships, guiding customers on best practices, identifying risks, and delivering business value. The salary range for this position is 80,000 - 110,000 CAD per year.
kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country.
Manage a team of Customer Success Managers to execute team vision, drive product adoption, customer engagement, and growth of Atlassian solutions. Responsible for team management, hitting team OKRs, defining processes, building relationships, mentoring team members, and developing collaborative programs. Requires 8+ years in Customer Success, 3+ years of people management experience, and proven track record in Enterprise SaaS.
The Director of Client Partnerships at Zeta Global is responsible for developing and executing strategic plans to achieve revenue goals, maintaining relationships with key stakeholders, understanding industry trends, and managing the sales process from start to finish. This role also involves identifying and qualifying new opportunities, overseeing important accounts, and analyzing performance trends to deliver insights to clients.
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