Top Customer Success Jobs in San Francisco Bay Area, CA

The Manager of Channel Experience will oversee the optimization of live chat and IVR channels using Generative AI. Responsibilities include leading cross-functional initiatives, mentoring team members, driving data-driven decisions, and creating a compelling vision for customer service strategy. The role demands strong analytical, leadership, and communication skills, focusing on improving customer engagement and satisfaction.

As a Social Media Moderator, you will monitor and engage with comments and messages on social media platforms, enhance customer relationships, analyze engagement metrics, and implement community strategies to promote a positive brand image.

The Business Intelligence Specialist, FinOps Lending develops business intelligence work products such as reports, dashboards, and data extracts to support decision-making within the FinOps Lending Team. They collaborate with internal and external stakeholders, ensure the accuracy and cleanliness of lending data, and translate business requests into data requirements.

The Manager, Mid-Market Customer Success Manager will lead a customer success team focused on enhancing product adoption, retention, and customer satisfaction. This role involves mentoring team members, driving data-driven decisions for operational excellence, and collaborating with other departments to improve customer relationships and outcomes.

As an Escalations Specialist, you'll triage and resolve sensitive issues for members, document feedback, identify improvement opportunities, and work cross-functionally to drive case resolution. You'll summarize findings for internal partners and maintain knowledge of services while advocating for effective customer service.

The Fraud & Identity Specialist role involves identifying and investigating fraudulent activities, managing customer appeals, and performing data reviews to maintain a secure platform. The candidate will work in a fast-paced environment and will be responsible for operational tasks and process improvements.

As the Public Web Product Lead, you will manage the product strategy and roadmap for squareup.com, enhance customer experience through collaboration with various teams, and drive metrics-based improvements for product performance and user engagement.