Top Customer Success Jobs in San Francisco Bay Area, CA
As Director of Customer Success Operations, you will define the vision for the Customer Success team, develop technology strategies, evaluate go-to-market models, collaborate with various teams on data alignment, establish KPIs, and execute operational roadmaps to maximize customer success and retention.
The VP of Customer Success leads the Customer Success, Onboarding, and Professional Services teams to enhance customer experience and retention. They drive operational efficiency, manage a high-performing team, and collaborate cross-functionally to align customer success strategies with business objectives, while also fostering a culture of innovation and development within the team.
The Contract Management Specialist II role at Affirm involves drafting, reviewing, and negotiating commercial agreements while maintaining contract data and supporting legal operations. The position requires strong organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced environment.
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As a Customer Success Manager, you will maintain and grow client relationships, ensuring satisfaction and retention, driving cloud adoption, identifying upsell opportunities, and collaborating with Sales for customer renewals. Your role involves leveraging insights and product expertise to meet client needs throughout their lifecycle.
The Client Partner at Babylist will be responsible for generating new business and fostering media relationships, particularly within the CPG sector. This role involves understanding the company's value proposition to build and maintain strong partnerships, crafting persuasive presentations, and identifying opportunities for revenue growth.
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As a Senior Customer Success Readiness Manager at Atlassian, you will lead strategic enablement activities, develop tailored training content, collaborate with various teams, and drive customer satisfaction initiatives. The role requires managing training programs, refining product messages, and fostering a coaching culture among Customer Success teams.
The Senior Manager, Customer Success Architects will lead a team to deliver top-notch service to clients, focusing on renewal and expansion business, developing strategic plans, ensuring success KPIs are met, and enhancing customer relationships. Key responsibilities include mentoring, identifying growth opportunities, and implementing service delivery improvements.
In this role, you will lead a Customer Support team aimed at providing exceptional service to Samsara's users. Responsibilities include managing supervisors, hiring talent, improving internal processes, and nurturing a customer-centric organization.
As the Director of Customer Experience Technology Enablement, you will lead the strategy for tooling and enablement, overseeing complex AI tool implementations and managing a team responsible for chatbot, CRM, and contact center tools. You will collaborate with engineering and product teams to define requirements and drive continuous enhancements to service delivery.
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The Vice President of Customer Success, Americas will lead the strategy and team to drive customer satisfaction, retention, and growth. Responsibilities include developing strategies for customer health, leading and mentoring the team, building customer relationships, and collaborating across functions. A strong focus on upselling, analyzing feedback, and advocating for customers is essential.
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