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Top Remote Customer Success Jobs in San Francisco Bay Area, CA
As a leader of the Mid Market Customer Success Manager team, you'll mentor your team in ensuring customer success, driving adoption of Cloudflare solutions, and collaborating with various departments. You'll also track performance metrics for continuous improvement.
As a Senior Customer Success Manager at CrowdStrike, you will be responsible for ensuring customers maximize their value from the LogScale/Next-Gen SIEM product suite. This involves building relationships, supporting business outcomes, managing renewals, conducting strategic reviews, and driving customer engagement and retention.
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The Manager of Channel Experience will oversee the optimization of live chat and IVR channels using Generative AI. Responsibilities include leading cross-functional initiatives, mentoring team members, driving data-driven decisions, and creating a compelling vision for customer service strategy. The role demands strong analytical, leadership, and communication skills, focusing on improving customer engagement and satisfaction.
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The Brokerage Operations Trading Specialist at Cash App will lead and support trading operations, manage trade error corrections, investigate position breaks, ensure compliance with regulations, and improve operational processes by collaborating with various teams. Strong experience in brokerage operations and data analytics tools is preferred.
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The Customer Support Supervisor at Taskrabbit is responsible for ensuring exceptional customer service experiences by fostering team engagement, providing continuous feedback, and collaborating with cross-functional teams to address customer concerns and improve team performance.
The VP of Customer Success leads the Customer Success, Onboarding, and Professional Services teams to enhance customer experience and retention. They drive operational efficiency, manage a high-performing team, and collaborate cross-functionally to align customer success strategies with business objectives, while also fostering a culture of innovation and development within the team.
As a Provider Client Manager, you will manage a portfolio of provider clients, assist in product enhancement requests, conduct data analysis, and facilitate communication between internal teams and clients to ensure satisfaction and success. You will collaborate with various departments to enhance client engagements and adhere to Cedar's company values.
As a CX Systems Program Manager, you will oversee and optimize the CX team's tech stack, manage daily operations of multiple platforms, and develop the technical strategy to support customer experience. Duties include tool integration, system administration, automation of workflows, and representing the CX team on cross-functional initiatives.
As a Strategic Customer Success Manager at Samsara, you will partner with complex customers to articulate value from our solutions, driving measurable outcomes and ensuring customer satisfaction. The role involves collaborating with sales and product teams to address client needs and optimize their operations.
As the Director of Customer Experience Technology Enablement, you will lead the strategy for tooling and enablement, overseeing complex AI tool implementations and managing a team responsible for chatbot, CRM, and contact center tools. You will collaborate with engineering and product teams to define requirements and drive continuous enhancements to service delivery.
Top Companies in San Francisco Bay Area, CA Hiring Remote Customer Success Roles
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