Top Remote Customer Success Jobs in San Francisco Bay Area, CA

As a Customer Success Manager at Dropbox, you will be responsible for post-sale customer adoption, training, and education, as well as driving customer engagement and retention. You will build relationships with key stakeholders, present regular updates, and ensure customers achieve their goals through effective use of Dropbox's products and features.

As a Customer Service Coordinator, you'll assist customers with inquiries, demonstrating strong empathy and communication skills. Success in this role requires effective time management, good judgment, and the ability to remain calm during challenging interactions. You'll work from home, requiring a reliable internet connection and a quiet workspace.

As a Patient Advocate, you will manage communications through calls, chats, and emails between patients and healthcare providers, ensuring a smooth billing process and addressing patient inquiries regarding medical billing. You will handle escalations, manage payment processes, and coordinate with insurance and third parties while adhering to performance metrics.

The Strategic Customer Success Manager at Samsara collaborates with top customers to enhance their operations using IoT solutions. They develop success plans, facilitate executive reviews, recommend process improvements, and nurture stakeholder relationships, all while embodying Samsara's cultural principles.

As a Client Success Lead, you will manage key accounts in the travel and ticket marketplaces, developing relationships and driving revenue growth for merchant partners. Your role involves implementing strategies, analyzing performance, promoting marketing best practices, and collaborating with cross-functional teams to enhance the Affirm offering.

The Customer Success Manager is responsible for managing post-sales relationships with assigned accounts, driving customer loyalty and satisfaction while ensuring revenue retention and growth. They will cultivate relationships, create strategic account plans, and identify expansion opportunities within the customer base, all while delivering a complex technical product.

The Manager of Channel Experience will oversee the optimization of live chat and IVR channels using Generative AI. Responsibilities include leading cross-functional initiatives, mentoring team members, driving data-driven decisions, and creating a compelling vision for customer service strategy. The role demands strong analytical, leadership, and communication skills, focusing on improving customer engagement and satisfaction.