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Top Remote Customer Success Jobs in San Francisco Bay Area, CA
The Support Specialist is responsible for managing inbound communications from borrowers via calls, emails, and texts. They will oversee internal collection efforts, enhance customer satisfaction, improve contact center workflows, and ensure compliance with federal and state regulations related to collections.
As an Onboarding Consultant, you will serve as the main point of contact for customers during the onboarding phase, creating and executing onboarding plans while managing multiple engagements. You’ll leverage Toast product knowledge to assist restaurant owners in utilizing the system, conduct assessments, provide post-live support, and ensure a smooth transition of services.
The Hospital Billing and Collections Specialist II at Wipfli is responsible for processing and reconciling client transactions for complex clients, preparing reports, providing technical support, and onboarding new clients while adhering to policies and deadlines. The role requires effective communication with clients and team members and a strong ability to manage multiple tasks efficiently.
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The Principal Customer Success Manager at Atlassian will develop trusted relationships with C-level executives, guide complex enterprise customers in adopting solutions, create customer success plans, and manage their success throughout the product lifecycle. The role requires identifying risks and ensuring the customer's value realization by delivering tailored engagement strategies and working collaboratively across teams.
As the Lead for Customer Advocacy at Affirm, you will manage a team tasked with resolving complex customer complaints while championing their voice to improve services. You will drive collaboration across departments, analyze complaints, and enhance operational processes to ensure exceptional customer experiences and strengthen trust in Affirm's offerings.
The Medical Billing Intake Specialist will manage inbound and outbound communications in a customer call center, focusing on resolving billing issues with patients and medical personnel, processing payments, and maintaining accurate records in CRM software. Attention to detail and strong communication skills are essential for success in this role.
The Customer Operations Specialist will resolve customer inquiries related to tax credits, educate clients and staff, manage data tasks, and collaborate with teams to develop products and processes. This role aims to ensure small businesses maximize their benefits from tax credits.
The Enterprise Customer Success Manager at Monte Carlo will manage strategic customer relationships, facilitate enterprise rollouts, and promote product adoption. They will work closely with Account Executives to enhance business growth and ensure customer satisfaction by monitoring account health and aligning business goals.
As a Product Manager for Square's Public Web team, you will oversee the strategy and roadmap for Square's website, focusing on customer acquisition and conversion. Responsibilities include collaborating with engineering and design teams, setting product goals, defining success metrics, managing product development from concept to launch, and conducting A/B tests to enhance user experience.
As a Product Support Representative, you will provide support for Dropbox products via phone, email, and chat. You will troubleshoot issues, document recurring problems, and communicate customer concerns internally while maintaining high customer satisfaction. You are expected to meet performance targets and adapt in a dynamic environment.
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