Top Customer Success Jobs in San Francisco Bay Area, CA
The Customer Experience Operations Manager will drive the strategy and operations of Pendo's Customer Experience organization. Responsibilities include developing metrics, implementing systems, and analyzing data to improve customer value and retention while providing actionable insights to enhance operational efficiency.
As a Helpdesk Specialist at EOS IT Solutions, you will provide technical support for internal and external stakeholders, manage and resolve technical issues, assist with laptop replacements, and adhere to IT procedures to maintain organizational operations. Your role ensures customer satisfaction and contributes to the success of the IT department.
The Director of Strategic Customer Success & Education is responsible for optimizing customer experiences and achieving business goals. The role includes leading a team, collaborating with various functional leads, overseeing customer health, retention forecasts, and creating successful customer programs. Strong analytical skills and experience in B2B SaaS are necessary for driving customer adoption and retention.
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As a Support Engineer, you will build and shape the client's support experience by troubleshooting technical errors, developing product expertise, and providing feedback for continuous improvement. You'll work closely with Solutions Engineering and Customer Success teams to optimize client interactions and contribute to the growth of Lumos.
The Tier 2 Support Engineer at Afresh provides advanced technical support to customers, troubleshooting complex issues, and improving processes for customer support functions. Responsibilities include owning customer inquiries, conducting root cause analysis, and enhancing workflows while contributing to the company's mission of reducing food waste.
As a Customer Success Associate, you will manage client inquiries, identify pain points, and provide solutions while collaborating with various internal teams. You'll need strong communication skills and an understanding of sports betting.
The Mid-Market Customer Success Manager is responsible for managing a portfolio of customers, driving business outcomes, and ensuring customer satisfaction. This role involves working closely with cross-functional teams, managing customer relationships, and identifying opportunities for growth and expansion. The ideal candidate will have strong project management skills, be customer-focused, and have a knack for building relationships.
The Customer Strategy & Programs Lead at Narvar is responsible for aligning business objectives with customer success strategies, driving measurable programs aimed at product adoption and customer satisfaction. This role includes establishing KPIs, advising clients, and identifying best practices to enhance client relationships and drive ROI. The ideal candidate is experienced in eCommerce or related fields with strong project management and communication skills.
As a Member of Client Experience, you will provide exceptional white glove service to institutional clients, ensuring a smooth onboarding process and ongoing account management. Responsibilities include addressing client inquiries, managing transactions, and collaborating with internal teams to refine processes, while developing a deep understanding of clients' operations and product use.
The Customer Success Manager will lead customer operations by managing technical investigations and operational workflows. They will create support policies, handle ticket queues, and collaborate with cross-functional teams to improve customer experience and drive issue resolutions.
Top Companies in San Francisco Bay Area, CA Hiring Customer Success Roles
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