Top Hybrid Customer Success Jobs in San Francisco Bay Area
Seeking a Global Customer Success Manager with expertise in Life Sciences to drive customer adoption, retention, and satisfaction at a biotechnology company. Responsibilities include building relationships, implementing customer lifecycle touch points, driving product usage, and collaborating with cross-functional teams. Must have a BS or M.Sc. in a Life Science field and 5+ years of Customer Success experience.
As a Customer Success Engineer at Dynatrace, you will build and maintain post-sales relationships with strategic customers, ensuring successful deployment and adoption of Dynatrace products. Provide technical guidance, support, and training to customers while advocating for their needs. Collaborate with account teams, customer support, and product management to drive customer satisfaction and retention.
Snap Inc. is seeking a Customer Success team member to work on scaled post sales management programs for Small and Medium-sized Customers. Responsibilities include collaborating with various teams, managing complex client challenges, and driving revenue growth via technical solutions for advertisers.
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As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for customer experience improvements, and driving initiatives to enhance overall customer support experience.
You will lead the Customer Care engineering team at Roblox, working on automated and interactive systems to solve problems for the Roblox community. You will guide large cross-functional projects, uphold high coding standards, mentor engineers, and represent Roblox through thought leadership.
Lead satisfaction, retention, adoption, operations, and revenue efforts across Integral Ad Science's partners as a Customer Success Manager. Manage client relationships, expand customer relationships, identify opportunities for increased product adoption, provide customer-driven product feedback, and execute core duties of a Customer Success Manager.
Resolve billing discrepancies, reconcile overcharges, investigate anomalies, communicate solutions, work with credit card disputes, collaborate with internal teams
This role will work with Digital Product and Solutions practice leader and will take ownership of one or more client engagements at a cross office level encompassing the area of digital experience transformation leveraging engagement platforms and Bespoke solutions; provide thought leadership in developing the firm's services and offerings in the Business Technology space and add leverage to the overall leadership span for the aforementioned group in North America.
Director of Customer Success at Grammarly leading Customer Success teams to enhance customer experience and drive growth in the Grammarly Business organization. Responsible for developing scalable onboarding, adoption, renewal, and account growth approaches.
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Manage a large portfolio of customers in AMER, onboard and expand customer base through tailored consultations and trainings, design and run outreach campaigns, work cross functionally with sales partners, serve as product ambassador, identify and target strategic customers, proactively reach out to underutilized customers, inform and influence growth strategy.
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