Sales Systems Manager, Revenue Operations

About Us: 

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping restaurants thrive, not just survive.

What We’re Looking For:

We are looking for an intellectually curious and driven Systems Manager to help build and optimize the foundation of our Go to Market infrastructure. You will play a crucial role in ensuring the seamless integration and optimization of Sales systems that support Sales, Client Success, and Support functions. This role is part of a small but agile team and will interact directly with cross functional groups and executive leadership. This is a unique opportunity to be part of a business-critical function in a hyper growth tech company, using a usage based revenue model. 

What You’ll Accomplish:

• Align Sales, Client Success, and Support systems to ensure a unified and cohesive customer journey.

• Integrate different systems to streamline data flow and improve cross-functional collaboration.

• Oversee CRM (Customer Relationship Management) system administration to support sales processes and pipeline management.

• Manage Client Success platforms to enhance client onboarding, engagement, and retention.

• Manage the budget, agreements, and planning for Sales System Tech Stack 

• Develop and maintain reporting systems for Sales and Client Success teams to track key performance indicators (KPIs) and metrics.

• Provide system insights and analysis based on system-generated data to inform strategic decision-making.

• Provide content for training sessions for teams on system usage, features, and best practices.

• Provide ongoing support and troubleshooting for system-related issues.

• Identify opportunities for process improvement and workflow optimization within systems in conjunction with PMs

• Collaborate with cross-functional teams to implement changes that enhance efficiency and effectiveness.

• Implement and enforce security measures to safeguard sensitive data within systems.

• Ensure compliance with data protection regulations and industry standards.

• Manage relationships with third-party vendors providing GTM systems and tools.

• Stay informed about updates, new features, and industry trends related to these systems.

• Documenting the full lifecycle of Sales Data in the Data Catalog so it can be efficiently integrated, modeled, and analyzed

• Able to design, develop, and extend dbt code to extend the Enterprise dimensional model and data Warehouse

• Able to follow Software Engineering and Data Engineering best practices like versioning, CI/CD, Workflow orchestration, DataOps

• Able to work in a highly agile, iterative environment in cleaning and staging large quantities of raw, disorganized data

• Ensure data integrity across all systems by implementing and maintaining data quality standards.

• Establish and monitor data governance practices to maintain accurate and up-to-date customer information.

Types/Examples of Systems to be Administered:

• Customer Relationship Management (CRM) Systems:Salesforce, HubSpot

• Customer Success Platforms: Totango, Gainsight, Vitally

• Customer Support Platforms: Intercom, ZenDesk, Service Cloud, ZoHo

• Integration Platforms: Zapier, Workato, Syncari

• Lead Routing: LeanData, PowerRouter,Ringlead

• Call Dialer: RingDNA(Revenue.io),DialPad, Outreach, Salesloft, RingCentral

• Conversational Intelligence: Gong, Chorus, Outreach Revenue.io, 

• CPQ Tool: Salesforce CPQ, Dealhub, Apptus, CacheFlow, Pandadoc

• Contract Signature Platform: Adobe,DocuSign

• WeChat/WeCom Tracking: Charket, In-House Tool,Octopods,WeBan

Systems Not Owned But to Partner with Cross-Functionally

• Business Intelligence Tools: LightDash,Tableau,Looker

• Communication and Collaboration Tools: Slack,Microsoft Teams,Zoom

• Data Warehousing Solutions: Snowflake,

• Developer Platforms:Github, dbt, VSCode 

About You:

• You are amenable to being onsite 3x a week (M/T/Th) from our San Francisco, Menlo Park or New York City office 

• Experience in Sales, Marketing, Client Success, or Revenue Operations fields

• Experience with a fast-growing SaaS company and ability to demonstrate a strong grasp of the SaaS business model

• Strong technical acumen with proficiency in Sales Automation platforms, CRM systems, and other GTM technology

• Self-starter that adapts well to change in a fast-paced, dynamic workplace

• Excellent project management skills and the ability to lead cross-functional teams.

• Clear and effective communication skills, both verbal and written

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

The salary range for this role is $142,000 - $192,000