Top Hybrid Customer Success Jobs in San Francisco Bay Area
As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for customer experience improvements, and driving initiatives to enhance overall customer support experience.
You will lead the Customer Care engineering team at Roblox, working on automated and interactive systems to solve problems for the Roblox community. You will guide large cross-functional projects, uphold high coding standards, mentor engineers, and represent Roblox through thought leadership.
Lead satisfaction, retention, adoption, operations, and revenue efforts across Integral Ad Science's partners as a Customer Success Manager. Manage client relationships, expand customer relationships, identify opportunities for increased product adoption, provide customer-driven product feedback, and execute core duties of a Customer Success Manager.
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The Law Enforcement Response Specialist at Snap Inc. reviews and processes legal requests from law enforcement, participates in on-call rotations, leads training sessions, and enhances operational workflows. The role requires strong attention to detail, communication skills, and the ability to work independently and collaboratively.
Resolve billing discrepancies, reconcile overcharges, investigate anomalies, communicate solutions, work with credit card disputes, collaborate with internal teams
This role will work with Digital Product and Solutions practice leader and will take ownership of one or more client engagements at a cross office level encompassing the area of digital experience transformation leveraging engagement platforms and Bespoke solutions; provide thought leadership in developing the firm's services and offerings in the Business Technology space and add leverage to the overall leadership span for the aforementioned group in North America.
Director of Customer Success at Grammarly leading Customer Success teams to enhance customer experience and drive growth in the Grammarly Business organization. Responsible for developing scalable onboarding, adoption, renewal, and account growth approaches.
Manage a large portfolio of customers in AMER, onboard and expand customer base through tailored consultations and trainings, design and run outreach campaigns, work cross functionally with sales partners, serve as product ambassador, identify and target strategic customers, proactively reach out to underutilized customers, inform and influence growth strategy.
Seeking a dynamic Sales Director to promote managed-service and programmatic solutions, build strategic partnerships, and manage the sales process from first contact to close. Responsibilities include developing and executing revenue goals, maintaining client relationships, understanding industry trends, and analyzing performance for client accounts.
As a Customer Success Manager, you will be responsible for onboarding and building strong relationships with clients, aligning their needs with the product roadmap, and driving revenue growth. You should excel in communication, data-driven insights, and account management while demonstrating resilience and accountability in the face of challenges.
Top hybrid Companies Hiring Customer Success Roles
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