Top Customer Success Jobs in San Francisco Bay Area
As a Senior Customer Success Manager at Cloudflare, you will be responsible for ensuring the success of the company's largest Enterprise customers, managing post-sale experiences, and driving customer satisfaction. You will also work on contract renewals, account planning, relationship-building, and cross-functional collaborations to meet customer goals.
As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for customer experience improvements, and driving initiatives to enhance overall customer support experience.
Responsible for managing and leading a fully outsourced, global multi-partner operation to drive exceptional operational results and customer satisfaction. Implement strategies, track key performance metrics, and collaborate with internal teams for continuous improvement. Build strong relationships, influence, and communicate effectively to ensure high performance standards are met.
Manage multi-partner, fully outsourced customer support operation. Drive performance through strong business acumen and exceptional people leadership. Orchestrate and oversee large-scale operational function, ensuring quality service delivery to customers. Collaborate with various departments to achieve business objectives and key performance goals.
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The Principal Success Manager at BlackLine partners with customers to accelerate the business value they receive from BlackLine solutions, focusing on digital transformation and process optimization. Responsibilities include assessing current processes, designing solutions, demonstrating product knowledge, and identifying risks to customer goals.
One of our big differentiators is treating content as data, so it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. As a Documentation Specialist, you will be pivotal in creating and maintaining high-quality documentation and learning resources for the Sanity developer community. Your contributions will enable developers to adopt and use the Sanity platform successfully.
Customer Support Specialist responsible for onboarding new customers, managing customer relationships, handling documentation, and providing ongoing support. Requires 2-4 years of customer support experience and proficiency in communication, time management, and organizational skills. Collaborates with cross-functional teams to optimize customer outcomes.
You will lead the Customer Care engineering team at Roblox, working on automated and interactive systems to solve problems for the Roblox community. You will guide large cross-functional projects, uphold high coding standards, mentor engineers, and represent Roblox through thought leadership.
Responsible for resolving order-related issues, obtaining critical information, and providing ongoing support to ensure a seamless customer experience. Deliver exceptional customer service, build relationships, drive customer retention, and manage client interactions. Document communication, offer solutions, and collaborate cross-functionally to meet goals.
The Principal Customer Success Manager at PagerDuty is responsible for building and fostering strong relationships with customers to help them accelerate their digital journey. They work directly with customers of varying market segments, sizes, and solution complexities. Responsibilities include building executive-level relationships, guiding customers on best practices, identifying risks, and delivering business value. The salary range for this position is 80,000 - 110,000 CAD per year.
kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country.
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