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The Senior Principal Customer Success Manager at PagerDuty is responsible for building and fostering strong relationships with customers to accelerate their digital journey. They work directly with customers of varying market segments and sizes, guiding them on best practices and driving adoption of PagerDuty products. The role involves proactive risk identification, delivering business value, and representing the voice of the customer to inform sales and product decisions.
Majors Acquisition Account Executive at PagerDuty focused on acquiring new logo accounts in the Enterprise space. Responsibilities include value selling, sales effectiveness, and sales execution to drive success in acquiring new customers.
The Operations Strategic Advisor at PagerDuty consults Enterprise customers on their current state operations, envisions future state IT operations, and builds roadmaps to achieve the future state operations. Responsibilities include acting as a strategic advisor, leading discovery sessions, consulting on technology integration, and building relationships with internal and external partners. Basic qualifications include 5+ years of experience supporting IT Operations for Enterprise customers, knowledge of ITSM processes and monitoring systems, and a Bachelor's degree or higher in a technical field.