Top Remote Customer Success Jobs in San Francisco Bay Area
kea is seeking an experienced customer enthusiast to join our team as a Customer Success Lead, focusing on deploying, managing, servicing, and supporting customers using our rapidly growing Voice AI solution for restaurants. You will be responsible for establishing our new Customer Success pillar within the organization, hiring and leading a talented post-sales Customer Success, Account Management, and Support team, working with some of the most incredible brands in the country.
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Manage a team of Customer Success Managers to execute team vision, drive product adoption, customer engagement, and growth of Atlassian solutions. Responsible for team management, hitting team OKRs, defining processes, building relationships, mentoring team members, and developing collaborative programs. Requires 8+ years in Customer Success, 3+ years of people management experience, and proven track record in Enterprise SaaS.
The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy. They optimize customers' adoption of subscribed licenses and products, prevent attrition, and enhance customer satisfaction. The role involves coaching, Business Reviews, Customer Success Reviews, and Success Planning aligning with customer goals. The Senior CSM acts as a mentor and develops trusted advisor relationships with key customer stakeholders.
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Join the Customer Growth Sales team at Toast, responsible for managing the sales cycle with current Toast POS customers. Identify leads, negotiate contracts, and close deals to meet revenue goals. Collaborate with teams to ensure customer expectations are met. Competitive and collaborative culture. Uncapped commissions and attractive benefits included.
The Patient Success Advocate role involves managing patient calls, handling medical billing inquiries, and ensuring a pleasant healthcare billing experience. This is a fully remote position.
As a Senior Manager, Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success through investing in the development of Customer Success Engineering specialists. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating with multiple teams within Cloudflare.
The Director of Client Partnerships at Zeta Global is responsible for developing and executing strategic plans to achieve revenue goals, maintaining relationships with key stakeholders, understanding industry trends, and managing the sales process from start to finish. This role also involves identifying and qualifying new opportunities, overseeing important accounts, and analyzing performance trends to deliver insights to clients.
The Fraud & Identity Specialist role at Instacart involves identifying fraud patterns, conducting investigations, prioritizing customer appeals, and ensuring platform security. The position is a 6-month contract, remote, 40 hours/week, and requires weekend availability.
Managing the daily relationship with the call center vendor operations, ensuring optimal service levels, quality, and KPIs are consistently met, identifying and resolving issues within the customer and artist experience, collaborating with internal teams, and managing overall escalations sent by the vendor.
Seeking a Medical Science Liaison with a clinical and scientific background in oncology to educate healthcare providers about genomic testing and Tempus offerings. This role involves supporting commercial, research, and educational objectives, collaborating with internal teams, and attending key meetings and conferences.
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