Develop and execute strategies to enhance competitive positioning, lead sales teams in competitive selling techniques, analyze market trends and competitor strategies, collaborate with cross-functional teams, monitor sales performance metrics, drive adoption of competitive intelligence tools, organize sales trainings and workshops.

Seeking a Senior Technical Solutions Operations Engineer to support the global TS organization by designing technology tools, overseeing system implementation, and ensuring scalability and security. Requires 2+ years of experience in Zendesk Support Administration or similar technical support role at a SaaS company.

Design and oversee the implementation of technology tools & systems that enable TS teams to achieve their goals. Develop system architecture diagrams and maintain relationships with technology vendors. Work a hybrid model of 3-5 days in office per week.