Senior Technical Solutions Operations Engineer

We are seeking a highly motivated and experienced Senior Technical Solutions Operations Engineer (TSOE) to support the global Technical Solutions (TS) organization, building and maintaining our internal tooling and workflows.
Datadog's TS org is composed of 800+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers to Support Engineers that work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
We are committed to growth by attracting and developing top talent through a culture of ownership, innovation, diversity, collaboration, and humility. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.

• Design and oversee the implementation of technology tools & systems (Zendesk, JIRA, etc.) that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
• Develop, maintain, and own system architecture diagrams, data flow diagrams, process maps, and other documentation to ensure our technology systems are well-designed and efficient.
• Ensure that technology systems are scalable, reliable, and secure.
• Act as a SME on selected systems and TS teams, pairing up with stakeholders to identify technical needs and translate them into requirements, as well as owning the relationships with technology vendors and service providers.
• Work a hybrid model of 3-5 days in office per week.

• Solid technical background with educational experience in computer science, information systems, or equivalent work experience in software development
• 5+ years of experience in Business Systems Engineering or Operations, with 2+ year experience in Zendesk Support Administration or a similar ticketing system
• The following experience a strong plus:
• Proficiency in Python
• Zendesk Support Certified
• Proficient in JIRA and a Workforce Management platform
• Experienced in supporting Sales Engineering and Technical Professional Services teams
• Proven ability to learn, manage, and own different technologies and systems
• Interested in problem solving and you enjoy automating processes
• Self-motivated, detail-oriented, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A thorough and effective communicator and you pride yourself on your meticulous documentation

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$102,000 - $136,000 USD

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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