Top Technical Support Jobs in San Francisco, CA

As a Technical Support Engineer at Datadog, you will engage with customers to resolve technical issues, educate clients about the platform, and perform product demos. The role requires technical troubleshooting skills, familiarity with SaaS tools, and effective communication in English and Portuguese, with a focus on continuous learning and client satisfaction.

Verkada is seeking Technical Support Engineers to assist enterprise customers with Verkada's cloud-managed building security products. Responsibilities include troubleshooting technical issues, educating customers on system installation, collaborating with Engineering teams, writing technical documentation, and providing customer support from issue creation to resolution.

As a Technical Support Engineer at Datadog, you will engage with customers through various channels to resolve technical support requests and educate them on the platform. You'll reproduce technical issues, participate in team discussions based on client feedback, and train as a specialist in one or more Datadog product areas. You'll work in a collaborative environment to help ensure customer satisfaction and product understanding.

The Technical Support Engineer 2 at Datadog will engage with customers to resolve technical support requests, educate them on platform use, and assist in product discussions. This role requires strong communication skills, technical troubleshooting experience, and the ability to work in a hybrid office environment.

As a Technical Support Representative at BigCommerce, you will provide outstanding bilingual support via phone, email, and chat to assist merchants with technical issues and enhance their eCommerce experience. You will educate customers on platform features, troubleshoot problems, and improve customer satisfaction while maintaining professionalism through effective communication.

The Senior Technical Support Engineer for Performance will manage and resolve complex issues related to ServiceNow's platform with a focus on performance and instance availability. Responsibilities include serving as the last point of escalation in the technical support team, mentoring junior staff, troubleshooting technical issues, and effectively communicating with customers while ensuring high-quality support.

As a Technical Support Engineer at Sigma Computing, you will assist customers with diagnosing and resolving technical issues while collaborating with multiple teams to improve service performance and user experience. You will leverage your knowledge of SQL and data analytics to support enterprise products effectively and contribute to process automation and best practices development.

The IT Support Specialist assists clients by resolving hardware and software issues, managing support requests and tickets, monitoring alerts from various tools, and providing excellent customer service through multiple communication channels. They will work with senior staff to improve their technical skills and will handle light user administration duties.