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About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
We’re looking for a Strategy & Operations Senior Associate to drive Workforce Management (WFM) excellence while spearheading critical strategy and operations initiatives across our CX and broader operational teams. This role will ensure that Faire delivers exceptional customer experiences for our community of brands and retailers while scaling efficiently and effectively.
In this role, you’ll lead the charge on building and optimizing our workforce management function including capacity planning, and real-time adherence across both internal teams and vendor partners. You’ll develop scalable systems and processes that ensure the right people are in the right place at the right time to deliver world-class support at the lowest possible cost.You will also lead strategic, analytical, and operational projects, building scalable systems and processes that enable our teams to operate effectively. You’ll work cross-functionally with leaders across CX, Operations, and Vendor Management to identify opportunities, drive impactful solutions, and implement programs that support Faire’s long-term growth.
This is an ideal role for someone who thrives in a hybrid of operational rigor and strategic problem-solving, with a strong desire to lead high-impact projects from ideation through execution.
What you’ll do
- Drive headcount & staffing plans for our customer support teams as well as other operations teams
- Lead capacity reviews with Ops leadership. Reviews should be optimized to result in actionable takeaways for leadership & inform cross-functional hiring plans
- Lead strategic cross-functional ops initiatives and track initiative performance to ensure success of team and joint company goals
- Identify issues, develop hypotheses, and execute in-depth analyses to translate data into insights and make recommendations to Faire’s leadership team based on your findings
- Work cross-functionally to identify areas of opportunity for Faire to improve its business by understanding our customers needs
- Enable our organization to continue to be highly data-driven as we scale by building reports and KPI dashboards for real-time monitoring of performancePartner with strategy, analytics, operations, and enablement teams to incorporate new initiatives, processes, and policies into forecasts
Qualifications
- A Bachelor’s degree and 3+ years of experience in investment banking, management consulting, business operations, or business analytics
- You are analytical and data-driven -- you can define KPIs and measure progress/success for your initiatives
- You can think across multiple dimensions of a business (support, product, ops, enablement) and work cross-functionally to deliver results
- You can build and maintain scalable financial models and capacity plans
- You are a team player and love to deliver outstanding results while having a fun time with your teammates!
- You want to work in a fast-paced environment with constant change
- You are an analytics guru and have a willingness to learn SQL
Nice to Have
- General understanding of customer support & operations KPIs & drivers
- SQL proficiency
- Experience working with or for a fast growing marketplace business
Salary Range
California: the pay range for this role is $125,500 - $172,500 per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 weeks per year.
Applications for this position will be accepted for a minimum of 30 days from the posting date.
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)
Top Skills
What We Do
Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement.
Why Work With Us
Faire is being built for entrepreneurs, by entrepreneurs. Our customers are at the heart of every decision we make, and we are motivated by the impact we have on local economies and communities around the world. If you believe in community, come join ours.
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