VP, Conversational AI - Platform AI & Experience Engineering

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Summary
The Vice President of Conversational AI is responsible for bringing together the vision, architecture, and execution of Conversational AI initiatives. The VP of AI will oversee a team of engineers and work closely with a team of Product Managers, UX Designers and Quality Engineering to deliver innovative and high-value AI solutions.
Responsibilities

• Lead the delivery of AI capabilities and solutions on the Conversational Platform.
• Drive the end-to-end lifecycle of AI products, from ideation through launch, ensuring the development of high-impact and scalable AI solutions.
• Establish right architectural patterns to build scalable frameworks for enterprise customers
• Build and mentor a high-performing AI team fostering a culture of excellence, innovation, and collaboration.
• Drive the development and deployment of AI features
• Ensure the quality, reliability, scalability, and security of the AI solutions/
• Monitor and evaluate the performance and impact of the AI solutions and identify and implement opportunities for improvement and optimization.
• Thought leader for AI Initiatives on the Conversational Platform
• Provide executive leadership to support our customers in leveraging GenAI features to achieve their business goals.

Qualifications
Qualifications

• 15+ years of relevant experience with a Bachelor's degree, or 12+ years with a Master's or PhD or equivalent work experience.
• Proven track record of delivering and commercializing AI products, from development to market.
• Extensive background in science and engineering with deep expertise in AI/ML technologies.
• Hands-on technical skills and practical experience to drive AI projects effectively.
• Experience leading high-performing engineering and machine learning teams.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $274,100 - $465,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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