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Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
We are seeking a dynamic and experienced Vice President of Strategic Customer Success to lead our elite team dedicated to managing our highest-value accounts. Reporting directly to the executive leadership team, the VP of Strategic Customer Success will play a pivotal role in driving customer satisfaction, retention, and revenue growth for Iterable's top-tier clients.
- Manage a portfolio of the 50 highest-dollar ARR accounts at Iterable, including industry-leading companies such as DoorDash, Meredith, MLB, Grammarly, PriceLine, and Cinemark.
- Lead and mentor a team of 15-20 elite performers within the customer success organization, fostering a culture of excellence, collaboration, and customer advocacy.
- Develop and execute strategic initiatives to drive customer retention, health, and expansion opportunities, ensuring alignment with Iterable's business objectives and customer-centric values.
- Collaborate cross-functionally with sales, product, and marketing teams to identify opportunities for customer growth and advocate for customer needs.
- Utilize data-driven insights and industry best practices to optimize customer success processes and drive continuous improvement.
- Serve as a trusted advisor and escalation point for key stakeholders, providing strategic guidance and resolution of complex customer issues.
- Champion Iterable's strong culture of innovation, inclusivity, and customer-centricity, both internally and externally.
- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
- 8-10 years of progressive experience in customer success leadership roles within the marketing technology sector.
- Proven track record of success in managing high-value accounts and driving customer retention and revenue growth.
- Experience working at a major USA retail brand, with a deep understanding of retail dynamics and customer behavior.
- Demonstrated expertise in leading and scaling a $200 million marketing tech startup, including experience taking a company to IPO.
- Strong leadership skills with experience managing teams of 100+ people, fostering a culture of excellence and accountability.
- Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Strategic thinker with a data-driven approach to problem-solving and decision-making.
- Passion for customer advocacy and a commitment to delivering exceptional customer experiences.
If you are a results-oriented leader with a passion for driving customer success and growth in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity at Iterable!
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is . Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
What We Do
Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time.
Why Work With Us
We are proven at scale with a culture of Customer Joy. Everything we do is based on our values of growth mindset, humility, trust and balance.
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