Your role at Dynatrace
Incident & Problem Management:
- Troubleshoots and accurately diagnoses and/or forwards IT related issues
- Walks users through the recommended problem-solving steps
Service Request Fulfillment:
- Provides software and hardware products as well as workplace equipment following work instructions
- Fulfills user and access management requests following work instructions
- Answers and/or forwards technical questions and supports users in all IT technical matters
- Learns technical change requests implemented by backend teams
- Asset-, stock- and demand Management
- Takes care of accurate stock and inventory management Prepares asset demands
- Executes disposals following work instructions
Projects & Improvements:
- Assists onsite with general IT build out tasks
- Participates in discussions for workplace improvements
- Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
- Collaboration & Learning
- Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
- Reads and understands step-by-step guides and technical work instructions
This is a hybrid position (2 days per week) out of Mountain View, CA.
What will help you succeed
Minimum Qualifications:
- 1+ year of experience in desktop technical support
- HS Diploma or GED required
Preferred Qualifications:
- Technical study related to IT
- Experience with Microsoft Windows desktop operating systems and basic networking principles
- Experience with Microsoft Office 365
- Experience with Microsoft Intune
- Experience with MAC operating system support is a plus
- Experience supporting the IT needs of executive level leaders
Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Compensation and Rewards
DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Top Skills
What the Team is Saying
What We Do
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With advanced observability, AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure, and experience of all users.
Why Work With Us
Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!
Gallery
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
