Technical Account Manager

We are looking for people who share our core values of audacity, excellence, co-creation, and servanthood to join our team. We are a tight-knit group of engineers, analysts, and business professionals who have organically built a company that monitors more than 8% of the Internet’s public IP space and 40 trillion business communications annually. Over the past year, we've significantly impacted the Fortune 50 and Government sectors, so we're looking to grow rapidly while maintaining our culture and diversity.

As a cyber resilience company, we solve security, continuity, regulatory, and efficiency problems for our customers. You’ll help protect the jobs and security of millions of people while working on and advancing novel techniques in computer science. You’ll be connected to everything happening; every team member is responsible for our products’ quality and directly supports the mission. 

As a Technical Account Manager at Redjack, you will be responsible for managing customer relationships and delivering innovative solutions. If you are a seasoned professional with a passion for exceeding customer expectations, we invite you to apply and become an integral part of our dynamic team.

You’ll have the opportunity to play a crucial part in Redjack's mission to enhance cybersecurity and resilience, as proven by deployments at Global 100 organizations and the Department of Defense. Your expertise will directly impact the deployment process, ensuring the seamless implementation of our solutions to safeguard digital infrastructure.

Qualifications:

• At least 3 years of industry experience in a customer-facing role within software and/or technology
• Technical background either with a technical degree or experience working with software teams
• Experience managing multiple technical projects simultaneously from start to finish
• Knowledge of networking topology, network configuration, and components
• Experience with cloud platforms (e.g., AWS, Azure, GCP). Knowledge of containerization technologies (e.g., Docker, Kubernetes) is a plus.

Responsibilities:

• Be the primary point of contact for existing customers including driving meetings, communicating effectively, and driving both complex and straightforward projects to satisfying closure
• Have a deep understanding of our product roadmap and work with customers to understand and prioritize their product requirements, and communicate realistic time to resolution
• Work with Redjack engineering team to deploy and upgrade product for customers
• Represent your customers and their needs to product development, company leadership and to our marketing and sales teams

Nice to Have Skills:

• Experience in cyber security/ cyber resiliency
• Proficiency in Linux administration
• Proficiency in SQL