Senior UX Designer
Menlo Park (Bay Area)
About Us
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!
What we’re looking for:
We are looking to hire a UX Designer to shape and build the user experiences across multiple Tarro product areas. In this role, you’ll regularly conduct user research, create wireframes and prototypes, and collaborate closely with product, engineering, and a wide variety of stakeholders. You’ll own decisions, ship regularly, and have a critical impact on our Tarro’s growth and evolution. As a critical part of our growing team, you’ll move fast and wear many hats to uncover user needs and solve their pain points.
What you’ll accomplish:
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You’ll own the user experience for key high-visibility product initiatives at Tarro, all the way from initial prioritization to concepting, development, launch, and beyond
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You’ll be part of identifying the right problems to solve, not just working on them
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You’ll regularly collaborate with product managers, engineers, other designers, and a broad cross-functional team throughout the product development process
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You will regularly conduct your own user research to drive your decision-making, ranging from focus group discussions to shadowing and interviews, both virtually and on-site
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You’ll deeply understand our users by getting trained to use our products like they would (you'll take many real customer calls)
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You’ll join as an early member of the growing Tarro design team and meaningfully contribute to shaping the team’s culture, processes, and ways of working
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You’ll define and design key workflows while also accounting for edge cases and points of friction, and managing design tradeoffs throughout
About you:
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You have a minimum 5 years of tech and/or agency UX design experience.
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You have strong UX fundamentals and visual design skills.
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You have demonstrated experience designing and launching features from start to finish.
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You have experience collaborating closely with engineering and product managers.
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You have excellent communication, collaboration, and storytelling skills.
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You have demonstrated experience of aias for action and a drive to get things done, wearing multiple hats as needed.
Bonus points:
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You have experience in a consumer driven industry with a passion for the customer.
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You have experience building 0 to 1 products.
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You have experience building complex multi-step workflows.
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You have experience working in the restaurant industry or on restaurant technology.
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You have experience contributing to and/or creating design systems and tooling
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You have experience coaching and/or mentoring other design team members
If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
The salary range for this role is $160,000-$220,000
#BI-Remote
What We Do
Tarro was born out of our personal struggles running a take-out restaurant for 10+ years. We know first-hand that small restaurant owners work far too hard to earn razor-thin margins. On top of that, enterprise software vendors offer technology solutions that don’t always work for small restaurants. At Tarro, we use a combination of bits (technology) and atoms (real people) to solve real-world problems facing restaurants.
Today, we’ve helped more than 1,800 restaurant owners increase profits and secure a better future for their families. As we’ve grown, our founding principle has never changed: we aim to help independent restaurant owners realize their dreams.
Tarro has achieved significant growth over the past two years, growing annual re-occurring revenue by almost 4x to $46 million and quadrupling our customer base of mom-and-pop restaurants.
Why Work With Us
If you want to be part of a hyper-growth and profitable technology company–that’s backed by institutional investors - Tarro is the place for you. Based in Long Island City (aka Queens, NY), we seek creative thinkers who are passionate about using technology to solve the biggest problems facing independent restaurant owners.
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