Role Description
As a Support Engineer intern, you will focus on driving enablement initiatives that deliver impactful technology and process enhancements for Customer Experience (CX). By collaborating with cross-functional teams, you will optimize workflows, develop automation, and manage technology ecosystem that powers efficient and exceptional customer support. Your work will be instrumental in scaling CX operations and elevating customer satisfaction, ensuring we continuously improve both the customer experience and support efficiency.
In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network.
For Summer 2025, we offer two start dates culminating in a 12-week internship:
- 5/27 - 8/15
- 6/24 - 9/12
Responsibilities
- Perform enablement tasks to optimize CX platforms, including ticketing systems, knowledge bases, AI tools, and communication tools.
- Troubleshoot system issues and ensure high availability and performance.
- Develop AI-driven workflows to streamline customer interactions, such as smart routing, predictive case resolution, and automated escalation handling.
- Create dashboards and generate reports to monitor CX performance metrics.
- Analyze data to identify trends and opportunities for process improvement.
- Work with cross-functional teams to align tools and systems with their needs.
- Proactively suggest and implement enhancements to CX systems and processes.
Basic Qualifications
- Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2027
- Enthusiastic about problem-solving, process improvement, technology enablement and comfortable working both independently and collaboratively with cross-functional teams.
- Knowledge of APIs, system integration, and workflow automation tools
- Have experience working in various programming languages and development environments or possess a working knowledge of at least one programming language.
- Strong analytical and problem-solving skills, with the ability to identify and implement AI-driven solutions.
- Good communication and collaboration skills to work effectively with cross-functional teams.
- Adaptable, innovative, and passionate about leveraging AI for customer success.
Preferred Qualifications
Technical Skills:
- Familiarity with coding in various languages (e.g., Python, JavaScript, Java, .NET, Ruby, etc.).
- Basic understanding of AI/ML technologies.
- Experience deploying AI technologies in customer support environments.
- Background in data science, software engineering, or CX enablement with a focus on AI.
Effective Communication:
- In addition to technical skills, the capacity to articulate complex technical ideas in simple terms is essential. Ensuring that customers comprehend solutions and instructions is a key aspect of the role.
Collaboration:
- This internship involves working closely with diverse teams like Global Support, Launch Readiness, and Engineering, Product, and Design. The ability to navigate uncertainties and collaborate effectively to address complex issues benefits both customers and Dropbox.
Compensation
US Pay Range
$7,000—$8,000 USD
Top Skills
What the Team is Saying
What We Do
We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Why Work With Us
Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.
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Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
