Strategic Account Manager, Grammarly for Education

Grammarly offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. 

This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Strategic Account Manager to join our Education sales team. In this role, you will work to realize business value and expand Education customer relationships through deep knowledge of customer needs and goals.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization cancate effectively and efficiently. If you are passionate about transforming how professionals connect and collaborate, we would love to hear from you.

As a Strategic Account Manager, your work will be highly visible within the Grammarly for Education sales organization. You will be a driving force of value and revenue growth.

In this role, you will:

• Own a named account list and develop strategic account plans to expand existing business with education institutions.
• Drive revenue growth through proactive outreach to new and existing contacts within our customer base.
• Build relationships with and become a trusted advisor for senior executives and decision-makers across all departments within the company.
• Gain a deep understanding of our customers’ businesses and challenges and consult on the value Grammarly provides.
• Engage with customers online, at in-person meetings, and company events.
• Work cross-functionally with supporting teams during the sales cycle (e.g. product, finance, legal, marketing) to move deals forward and ensure customer success.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all product areas.
• Partner with leadership teams to uncover new product ideas and business opportunities.

Qualifications

• Has 8+ years of experience in a SaaS account management or sales role, preferably with education customers.
• Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users.
• Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
• Searches for reasons and causes. Can synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities.
• Has a proven track record of quota achievement and delivering very high value to their book of business. 
• Has a solid understanding of subscription business models, including freemium, free trial, account expansion, and upsells.
• Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities.
• Relentlessly sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
• Actively contributes to voice customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution.
• Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future.

United States: 

Zone 1: $240,000 – $300,000/year (USD)

Zone 2: $216,000 – $270,000/year (USD)

Canada: 

Zone 1: $224,000 – $280,000/year (CAD)

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).