PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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We are looking for a senior enterprise software sales professional who will identify and bring to closure PagerDuty product and service opportunities. You are expected to generate net new business and ensure our most strategic accounts in North America are successful. In the spirit of PagerDuty’s “Champion the Customer” value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customers environment, translating that pain into a business-oriented point of view and articulating the impact of removing that pain. This individual will be accountable for the overall health and sales performance of the territory of defined accounts. You will bring with you meaningful software industry experience in any of the following: multi-product modern SaaS platforms, enterprise or infrastructure management, application development and management, security, and/or analytics.
You will be interacting, influencing, and developing relationships with individual contributors, mid-level management and the C-suite, to drive their digital transformation strategy with market-leading enterprise customers. Specific activities will include:
- Lead a cross-functional account team in the development and execution of detailed account plans/strategies to grow existing footprint within existing customers AND secure new logo customers (e.g. Marketing, Solution Consulting, Customer Success, Business Value, and partner teams)
- Maintain hyper focus on identifying pain in a customer’s environment and develop a business-orient point of view that compels them to act to solve for it
- Generate revenue by selling, managing, and developing existing client relationships
- Continuously “connect the dots” within your account base to create executive alignments and develop broad relationships and engagement across targeted teams and leadership
- Ability to drive an “AND” business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable
- Prioritize opportunities and coordinate your internal team to provide the best customer experience and ensure 100% satisfaction
- Meet and exceed monthly, quarterly, and annual quota
- Use our sales methodology and processes optimally for all lead management and sales forecasting
- Foster and accelerate strong eco-system partner relationships to expand market coverage, awareness and penetration within your territory
- Dedication to conducting pipeline generation and account research
- Dedication to driving focus and execution around post sale,
- Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better.
- 10+ years of experience in field sales
- Experience leading a consultative sales approach in a multi-product, complex software environment
- Creativity, intellectual curiosity, business acumen, technical competence, grit
- Ability to qualify, execute, and close business opportunities under minimum guidance
- Positive can-do attitude with demonstrated track record in building, managing, and delivering, high performing sales results.
- Strong presentation, verbal and written communication skills
- Experience selling to Fortune 500 enterprise companies
- Advanced knowledge around DevOps
- Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer
- Previous Strategic Account Selling Experience
- BS/BA Degree or higher or proven relevant work exp preferred
The base salary range for this position is 160,000 - 170,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
What We Do
PagerDuty is transforming critical work for modern business. Our powerful and unique platform makes sure you can take the right action, when seconds matter. From developers and reliability engineers to customer success, security and the C-suite, we empower teams with the time and efficiency to build the future.
Interested in joining us? We're hiring! Learn more about us here and at careers.pagerduty.com.
Why Work With Us
At PagerDuty, you can expect to bring yourself, do epic things, and delight customers, from wherever you’re most comfortable. You'll have the opportunity to build a lasting legacy, and learn from incredibly smart and humble colleagues. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.