Jobs at PagerDuty

The HR Infrastructure & Operations Manager at PagerDuty will optimize recruiting technology and manage the augmented workforce program. Responsibilities include enhancing HR systems with AI, stakeholder collaboration, process optimization, and overseeing compliance and analytics to drive efficiency and effectiveness.

The Enterprise Account Executive at PagerDuty is responsible for selling SaaS products to enterprise accounts, managing pipelines, and ensuring exceptional customer sales experiences while driving sales growth.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

The Senior Program Manager, Talent & Culture, leads Learning & Development and Global Belonging Programs, focusing on program ownership, onboarding strategies, and communication to enhance employee experience.

The role involves providing Tier 3+ technical support to executives, ensuring seamless technology operations, managing AV setups for meetings, and overseeing compliance with IT security policies.

The Director of Pricing & Monetization will define the pricing strategy and execution for PagerDuty’s Operations Cloud, lead cross-functional teams, and manage the lifecycle from pricing decisions to implementation. They will also enhance monetization infrastructure and oversee a small team focused on strategic pricing functions.

The Regional Sales Director leads an Enterprise Sales team, focusing on account management, revenue growth, and strategic account development while fostering a high-performance sales culture.

The Senior Principal Customer Success Manager builds relationships with customers, guides their digital journey, executes adoption strategies, and collaborates with sales to mitigate risks while representing customer needs internally.

The IT Product Manager will lead billing and revenue systems management, focusing on Zuora solutions, and drive financial system strategies, agile development, compliance and AI-driven process innovations.

The Interim Director of Communications will lead the global communications strategy, oversee PR and internal communications, and manage a team to ensure cohesive storytelling and brand promotion during a high-growth phase.

Responsible for leading corporate strategy at PagerDuty, including market analysis, strategic execution, AI and technology strategy, and cross-functional leadership to ensure alignment with corporate objectives.

Lead design strategy for AI and Automation at PagerDuty, ensuring intuitive experiences for AI capabilities while collaborating across teams and mentoring designers.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

Support global sales teams by triaging deal requests in Salesforce, preparing manual order forms, resolving deal blockers, improving sales processes, training Deal Desk colleagues, tracking system issues, and driving data quality and enablement projects to streamline lead-to-cash.

The salesperson will expand existing accounts, acquire new business, and establish strong relationships with clients, focusing on value selling and strategic growth.

Manage and expand a defined portfolio of enterprise accounts through upsell, cross-sell, and multi-product sales. Build executive relationships, develop strategic account plans, drive Operations Cloud adoption, execute complex sales cycles with technical validation, and maintain disciplined forecasting in Salesforce.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

Partner with commercial leadership to drive sales operations across NA and EMEA: manage territory and account assignments, optimize rep coverage, support forecasting, build scalable processes, maintain Salesforce dashboards, ensure data integrity across sales tools, run account and churn analyses, and document standard operating procedures to enable revenue growth and operational efficiency.

The Sales Strategy and Operations Manager designs and executes sales compensation plans, manages sales forecasting processes, and builds performance analytics to support sales teams and organizational goals.

The Director of Pricing & Monetization will strategize and execute packaging, pricing, and monetization of PagerDuty’s Operations Cloud, ensuring alignment across Product, Sales, and Finance with a focus on enhancing the monetization infrastructure and market execution.