Staff Technical Account Manager

Job Posted 21 Days Ago Posted 21 Days Ago
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Remote
169K-240K Annually
Senior level
Fintech
We create honest financial products that improve lives. Ready to make a difference?
The Role
As a Staff Technical Account Manager at Affirm, you will drive the technical success of major merchant accounts, managing integrations and expansions. You will be the primary technical contact, advising merchants on best practices while building long-term relationships. Your role involves resolving technical issues, conducting requirement analysis, and informing product development based on merchant feedback.
Summary Generated by Built In

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Staff Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.

What You'll Do

  • You will be the primary technical lead over a set of key merchants within a vertical or like category; you will be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners 

  • Project Manage and provide world class technical guidance and solutions for new merchants’ integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, and UAT certification plans

  • Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities

  • Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption from initial launch through scale

  • Identify product gaps and/or optimizations to our existing solutions; conduct initial requirements gathering with merchants and provide timely feedback to our product and engineering teams

  • Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner 

What We Look For

  • 7+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key technical relationships

  • Comfort reading code in at least two programming languages

  • Confident when discussing technical web development concepts

  • Engineering managers respect your opinion after talking with you about different technical approaches

  • A “think outside the box” approach to complex, bespoke integrations and technical problems

  • Exceptional communication skills, with a deep command of the written word 

  • Successful track record in retaining and growing enterprise accounts

  • Strong project management skills, capable of influencing internal and external partners to stay on schedule

  • This position requires either equivalent practical experience or a Bachelor’s degree in a related field

 Nice To Have:

  • Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad

  • Familiarity with the payments ecosystem

  • Familiarity with web/mobile application architecture

  • Comfortable writing code in at least one language


Pay Grade - N
Equity Grade - 8
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000
USA base pay range (all other U.S. states) per year: $169,000 - $219,000
#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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What the Team is Saying

Person1
Jeremy
Software Engineer
“I was originally based in our San Francisco office and recently transitioned to our NYC office. I love the NYC office because it feels like a true start-up! I get the best of both worlds. A growing start-up with infrastructure and stability but with the excitement of a small office and team. “
Jeremy
Niki
Noam
The Company
San Francisco, CA
2,200 Employees
Remote Workplace
Year Founded: 2012

What We Do

Since our founding over a decade ago, our mission has been to deliver honest financial products that improve lives. That mission hasn’t changed—and it never will. At Affirm, we believe money shouldn’t dictate your direction in life. That it should open up options instead of limiting them, and help you get where you’re going without getting in your way. That’s why we offer people the financial flexibility to choose what works for them—in finances and in life.

Why Work With Us

Who is an Affirmer?
/noun/

Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.

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Affirm Offices

Remote Workspace

Employees work remotely.

Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.

Typical time on-site: None
San Francisco, CA
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