About the role
At Productboard, we fundamentally believe that the world's best products are created by product makers who possess an exceptionally deep understanding of their customers' needs. Whether they are Product Managers, Designers, or Engineers, the brightest minds behind the most successful and beloved products are those who truly embody their customers.
That is why we have centered the functionality of our Product Management Platform around understanding customers, competitors, feedback, and user research. We've built a unique set of capabilities designed to distill critical customer insights to inform key product decisions.
The Insights team at Productboard oversees this critically important set of capabilities and the underlying platform that centralizes data about the market, including information on customers and competitors, user feedback, and research from interviews, emails, support tickets, social media conversations, app reviews, direct customer requests, and more.
We're seeking a seasoned Staff Product Designer - Customer Insights to become a key part of this critical team to help customers instantaneously and continuously map value throughout their journey through the product. You'll be responsible for owning and developing the entire product area related to customer insights and its growth with customers. You'll work broadly across our platforms to ensure that all our capabilities are fundamentally customer-centric. You’ll also raise the bar of Design craft – visual execution, engaging interactions, usability, and overall user experience of the product.
You will play a pivotal role in driving both design and execution to stay ahead of our competition. The capabilities we deliver and the set of use cases we solve for have never been fully addressed by any software product before, meaning you must be prepared for the uncertainty and excitement of operating at the forefront of innovation in our space.
Our product is driven by a strong product-led growth motion, and you will be among people who understand the challenges of simplifying complexity without compromising functionality for large enterprises.
This role is based in our San Francisco office, where you will work closely with your product management and engineering colleagues on-site at least three days a week (Mondays, Tuesdays, and Thursdays) to ensure the close alignment necessary for the highly innovative nature of your work. You will also collaborate with several other globally located product teams and have the opportunity to travel to Prague and other European destinations.
Your responsibilities
- Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product managers and their stakeholders.
- Proactively discover product opportunities, build justifications and bring clarity into understanding of underlying customer problems.
- Co-define and lead initiatives and programs where your expertise and experience is needed to define and guide the work.
- Mentor senior and other staff designers and push the quality of craft execution and design practices to high standards.
- Join and/or lead design critiques and product discussions to inform or make decisions, embrace pair-designing for ideation and collaboration with others.
- Represent critical parts of the design work upwards and across the company in collaboration with design leaders.
- Enhance and develop innovative patterns and systems that can stand the pressure of enterprise customers, are durable, and set the new standard for the product.
- Exhibit exceptional communication skills by effectively translating complex concepts into actionable implications for the business.
- Drive product-led growth by creating designs that encourage user engagement, satisfaction, and adoption.
About you
- 4+ years of experience in senior individual contributor design role, preferably in Enterprise B2B SaaS.
- Exceptional interaction and visual design skills, with emphasis on interaction design and information architecture. Ability and empathy to conduct user research, develop user personas, and create customer journey maps. Experience with the latest design patterns, processes, and tooling (Figma).
- Portfolio of product experiences that were shipped and are able to convey the impact on the business and customers.
- Experience in working on complex collaborative products that are architected as modular and extensible platforms or at least have some aspects of a modern platform approach.
- Strong track record of delivering products with cross-functional teams to enterprise customers. Appreciation and understanding of the complex needs of large enterprise organizations.
- Organizational and execution skills to lead across the company through indirect influence.
- Excellent verbal and written communication skills, with the ability to present complex findings clearly to diverse audiences, including senior executives internally and externally.
- Proactive, curious, and independent, with a passion for solving broader problems, advancing your craft, and driving company-wide impact.
- Proven experience in driving product-led growth initiatives through design.
What’s in it for you?
- Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
- Your customers are going to be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
- Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
- Collaborate with a talented and passionate team, dedicated to making products that matter, together.
The offer
At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth. Here's what you can expect:
- Competitive base salary reflecting your role's value.
- Stock options for company success.
- Robust 401k for long-term financial health.
- Life insurance and disability coverage.
- Carrot Fertility Benefits
- Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
- Subsidized gym and wellness memberships.
- Commuter benefits for convenience.
- Dedicated mental wellness programs and personal access to Soulmio for mindfulness.
- Generous paid time off: Flexible PTO + 9 sick days.
- 8 weeks of Paternity leave and 12 weeks of Maternity leave.
- Annual volunteer day for your chosen causes.
- Daily office lunches catering to your preferences.
- Professional development budget for growth.
- Regular team events to foster camaraderie.
Salary range: $180,200 - $238,700. The pay range for this job level is a general guideline only. Multiple factors, such as your location, experience, depth of knowledge, as well as internal equity, may be considered in extending an offer.
About Productboard
Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.
- Join at the golden startup age — established stability of a Unicorn with space for individual impact.
- You’ll enjoy an exciting team atmosphere, building a whole new category of software.
- You can help change the way that products are built all over the world.
- We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
- We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
- We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.
Equal Opportunity Employer Statement
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
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