Search the 9 jobs at Productboard

Seeking a seasoned Principal Product Designer to own and develop the product area related to customer insights. Responsible for ensuring all capabilities are customer-centric and driving design craft excellence. Role involves staying ahead of competition, simplifying complexity, and innovating in the product space.

Seeking a Principal Product Manager to lead the Insights team, responsible for customer-centric product development. Must drive strategy, collaborate with cross-functional teams, and stay ahead of industry trends. Strong communication skills and advocacy for best practices required.

Part-time IT Ops Specialist / Desktop Support role in San Francisco providing support for internal systems, laptop devices, and office AV equipment. Responsibilities include setup and deployment of company laptops, processing tickets, access management, vendor review, onboarding/offboarding, troubleshooting technical issues, and asset management. Requires prior experience in IT Ops/Desktop Support, familiarity with networking and WiFi, OKTA administration, and a customer-first attitude.

Productboard is seeking an experienced Sales Engineer to drive profitable revenue growth through new business development and existing account management. Responsibilities include partnering with Account Executives, delivering presentations, guiding customers through evaluations, and acting as a liaison between teams. The ideal candidate should have a BA/BS degree, 3+ years of sales engineering experience, product management experience, cloud industry knowledge, strong communication skills, and a consultative approach to solving customer challenges.

Build and improve a platform for gathering user feedback. Collaborate with product managers and designers to create practical solutions.

As a Senior Staff Software Engineer, you will lead the development and improvement of our Insights Experience platform, ensuring that our customers can prioritize based on user needs. You will provide technical leadership to the team and play a key role in shaping our technology stack and architecture. Your work will have a direct impact on the performance, scalability, and robustness of our user-facing product.

Managing operational aspects of Customer Success Organization by building and maintaining processes, providing reporting and analytics, facilitating internal enablement, and supporting inter-team collaboration. Tech stack includes Salesforce, Gainsight, Vitally, Looker, and more.

Seeking a Solutions Architect to onboard and enable customers at the outset of their Productboard journey. Responsibilities include coaching, validating customer needs, creating onboarding plans, and collaborating with cross-functional teams for customer success. Requires 2+ years experience in product management and customer implementations, technical acumen with Jira and REST API, and strong project management skills.

Renewal Specialist responsible for managing the renewal process, identifying upsell opportunities, and collaborating with teams to ensure customer retention and revenue growth. Requires 1 year of experience in SaaS renewals, sales, or customer service.