Staff Business Process Engineer

We are seeking an experienced Technical Solutions Operations (TSO) Process Engineer to design and optimize the business processes that ensure our Global Technical Solutions Organization (TS) operates efficiently and achieves our strategic goals. TSO also builds and administers the technology systems, automations and integrations to support our business processes and it is important that our processes are optimized to maximize business impact and minimize technical "debt".
Datadog's TS team is comprised of 700+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers to Support Engineers that work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

• : Support TS leaders by understanding the business needs and prioritizing highest impact solutions based on business outcomes.
• : Design simple and user friendly processes that maximize business impact. Identify and evaluate opportunities for increased efficiency & better user experience, test hypotheses through analysis, and collaborate cross-functionally to implement improvements.
• : Translate prioritized business needs, objectives and optimized processes into requirements, work closely with stakeholders to ensure alignment.
• Develop & execute a comprehensive roadmap to optimize processes and deliver innovative solutions that maximize business impact while minimizing technical debt.
• Design and oversee the implementation of technology tools & systems, including AI, that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
• Establish best practices, enable, mentor & coach our team of Operations Engineers to establish standards, reusable best practices and frameworks for requirement gathering, workflows & process design / optimization, and solution design.
• Ensure that technology systems are scalable, reliable, and secure.
• Work a hybrid model of 3-5 days in office per week.

• : designing and optimizing processes and systems to drive efficiency in the technology space
• : able to look at critical processes, identify commonalities across business needs, and recommend areas for simplification while maximizing business impact. Able to apply different optimization tools & frameworks with ease to solve for specific business challenges, i.e. BPM, Kaizen, Lean Six Sigma, process diagrams, user stories etc
• : adept at analyzing data to inform recommendations, ensure impact is measurable to drive alignment
• : Ability to clarify problems and define structures to resolve ambiguous challenges
• : Clear and concise verbal and written communication; ability to tailor communications and detail to specific audiences from VPs to Engineers to accomplish results
• : Customer-first mindset (both internal and external customers)

• : Enjoy bringing together 2 of our core values "Take Ownership" and "Win as a Team" in everything you do

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$125,000 - $167,000 USD

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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