Staff Payment Specialist

Sorry, this job was removed Sorry, this job was removed at 02:39 p.m. (PST) on Friday, Oct 18, 2024
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Hiring Remotely in San Francisco, CA
Remote
180K-243K Annually
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working.
The Role

Role Description

At Dropbox, we believe the future is built on great ideas. And great ideas don’t just come from the top; they come from everywhere. Our mission is to design an enlightened way of working. 

We are seeking a skilled Payments Operations Specialist to join our team. The ideal candidate will be responsible for optimizing payment processing costs by analyzing, strategizing, and implementing efficient payment routing solutions. Additionally, the candidate will negotiate with payments providers to secure favorable terms and rates.

Responsibilities

  • Analyze current payment processing systems and identify opportunities for optimization to reduce costs.
  • Develop and implement strategies to route payments through the most cost-effective gateways and processors.
  • Monitor payment performance metrics and make data-driven decisions to improve efficiency and reduce expenses.
  • Partner with Sourcing and Legal to provide information that help Dropbox negotiate contracts and terms with payments providers to secure competitive rates and favorable terms.
  • Collaborate with cross-functional teams, including finance, engineering, and product, to implement payment optimization strategies.
  • Stay updated on industry trends, regulations, and best practices related to payment processing.
  • Troubleshoot payment processing issues and coordinate with technical teams for resolution.
  • Provide regular reports and updates on payment processing performance and cost savings initiatives to management.
  • Manage user entitlements in payment processor portals, authorized signatories, and support merchant account maintenance

Requirements

  • 10+ years of experience
  • Proven experience in payments operations, finance, or a related field.
  • Must have owned KPIs and report them to leadership
  • Must have experience working in companies that manage subscriptions
  • Strong analytical skills and the ability to interpret complex data to drive decision-making.
  • Excellent negotiation and communication skills.
  • Knowledge of payment processing systems, gateways, and providers.
  • Familiarity with regulatory requirements and compliance standards in the payments industry.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Experience working side by side with engineering teams
Preferred Qualifications
  • Experience working with payment gateways, processors, or financial institutions.
  • Familiarity with payment fraud detection and prevention techniques.

Total Rewards

US Zone 1

This role is not available in Zone 1

US Zone 2

$179,800$243,200 USD

US Zone 3

$159,800$216,200 USD

What the Team is Saying

Person1
Caitlin
Diversity Program Manager
“In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.“
Caitlin
Latane
Drew
Mack
The Company
San Francisco, CA
2,500 Employees
Remote Workplace
Year Founded: 2007

What We Do

We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Why Work With Us

Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.

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Dropbox Offices

Remote Workspace

Employees work remotely.

While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.

Typical time on-site: None
San Francisco, CA
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