Staff Design Program Manager, Design Systems

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team & Role:
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
We have a passion for learning, building, and innovating. In a wide array of functions ranging from design and engineering to sales and finance, we work hard to provide each person on our global team with nonstop opportunities to have a meaningful impact and plenty of space to grow.
This role falls within the Experience Team at ServiceNow, more specifically within its Design Operations team. We are EX Design advocates that orchestrate the execution and delivery of flexible and holistic processes and programs to enable delightful product experiences. We are dedicated to helping design teams establish high quality design processes as well as driving and overseeing programs around strategic initiatives across our organization.
Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/
What you get to do in this role:

• Make a difference every single day, by using your operational skills to make lives better for our teams and improve the quality of our product outcomes!
• Lead Design Enablement programs and projects critical to EX Design and the ServiceNow product org.
• Work cross-functionally across the product org to implement operational excellence and support product development operations

Qualifications
Basic Qualifications:

• 8+ years of project/program management experience in mid/large size companies, ideally on a design team.
• Has extensive experience in Design Systems with a proven track record of developing, managing, or evolving design systems across multiple platforms and products.
• Deep experience in gathering feedback and data to deliver continual business and operational improvement .
• Experience utilizing project management software to keep projects organized, track metrics, and report on progress.
• Has excellent written and verbal communication skills to effectively convey design principles, system updates, and project status to various audiences.

Preferred Qualifications:

• Can create and articulate a long-term vision for design systems that aligns with business goals and user needs.
• Has change management experience in creating, delivering, and communicating new ideas to propel innovative and scalable solutions across our organization.
• Builds strong relationships across cross-functional teams to maximize productivity and success.
• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others.
• Is comfortable dealing with ambiguity, and knowing how to move forward to solve open-ended challenges independently.

#UXD
For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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