Staff Content Designer

Okta is The World’s Identity Company. We free everyone to safely use any technology— anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Role

As a Staff Content Designer, you’ll ensure the words we use keep people safe by design. Using user-centered design methods, empathy, logic, and data, you will plan and create the content that users interact with when they use Okta products. You will collaborate with designers, product managers, and researchers to conceptualize, design, test, and deliver user experiences that solve the needs of Okta customers. You will also partner with cross-functional teams to ensure content quality, AA-level accessibility, and localization standards.

You’ll sit on the Okta Design Team. The Okta Design team consists of Design, UX Research, and visual and content design. Collectively, they play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform our work. We collaborate closely with each other as well as with Engineering and Product Managers to create industry-leading products that deliver value for our customers.

In this role, you’ll get to:

• Create a cohesive narrative and consistent voice across the product experience
• Own content from concept to implementation, including naming features/products, defining navigation labels, and creating taxonomies as needed.
• Guide users with clear, consistent UI copy for key product flows—including onboarding, empty states, buttons, links, promos, status messages, notifications, settings, and alt text
• Own content for projects from concept to implementation, prioritizing projects in collaboration with Product, Engineering and Design. 
• Collaborate regularly with designers, researchers, technical writers, product managers, and engineers—as well as with legal and marketing as-needed
• Partner with program managers, designers, and researchers to create efficient content design workflows
• Create content stimuli with the research team to test and ensure content resonates with users 
• Present work regularly to design teams and cross-functional partners to create awareness and understanding of content design processes, recommendations, and results
• Contribute to the Okta Odyssey Design System, establishing reusable copy patterns for components, templates, and flows 
• Educate cross-functional partners on the role and capabilities of Content Design
• Conduct content audits and user research to identify gaps and opportunities for improvement.
• Create content stimuli with the research team to test and ensure that content resonates with users.

Qualities that would make you a great candidate for this role:

• 5+ years of relevant experience working in web or product content development 
• Deep expertise in content design, UX writing, and information architecture. You can create content strategies that balance user needs, business goals, and technical constraints.
• Have a seasoned background in detangling the content experience across complex customer journeys and realigning it in a way that makes sense
• You are a forward thinker, with a history of crafting design solutions that consider future states and scalability, contributing to long-term product strategy.
• You are a champion of the user experience ensuring consistency and cohesion

• A track record of solving complex problems. You thrive in ambiguity and can align stakeholders around clear, scalable solutions.

• You excel at cross functional collaboration with a history of facilitating problem-framing resulting in guiding product teams with content strategy 

• You can lead effective critiques and help resolve design-related conflicts within the team.

• Strong facilitation skills. You can lead cross-functional discussions, run workshops, and guide teams through structured problem-solving.
• You’re an educator at heart, teaching cross functional partners on content design best practices and strategic thinking. 
• You excel in communication and have the capability to explain complex concepts, ensure alignment and influence decision-making

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