Toast is a powerful and easy-to-use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways. Our mission is to empower the global restaurant community to delight their guests, do what they love, and thrive.
The Sr. Manager of Care Change, Engagement, and Culture will report to the Director of Quality, Change, and Culture and is responsible for leading the development, implementation, and ongoing management of change management practices and strategies within the organization. This role will ensure that change initiatives are effectively managed and that individuals and teams are supported throughout the change process, ultimately driving successful adoption and sustainability of changes while fostering a proactive and resilient organizational culture.
About this roll* Responsibilities):
- Develop Change Management Framework: Create and refine the organization's change management system.
- Lead Change Management Initiatives: Oversee the planning and execution of change initiatives across Care, ensuring alignment with organizational goals and objectives.
- Stakeholder Engagement: Collaborate with senior leadership, project managers, and departmental teams to identify change requirements and impacts. Build strong relationships to facilitate communication and collaboration.
- Lead our Culture & Engagement Program(s): Act as a cultural ambassador, driving initiatives that are globally minded while also bringing in a stronger emphasis on localized, site specific needs ensuring all programs align with and promote the desired organizational culture. Engage employees in discussions around values, behaviors, and practices that support a culture of change and innovation. Support our recognition programs in partnership with Performance Management and Operations.
- Assess Change Impact: Conduct change assessments to understand the effects of changes on people and processes, using data to inform decision-making and to refine change plans.
- Monitor and Report: Establish metrics to measure the success of change management efforts and cultural initiatives, reporting on progress to stakeholders and making recommendations for continuous improvement.
- Support Change Agents: Identify and empower change champions and cultural advocates within the organization to foster support and encourage adoption of change initiatives.
- Communication Strategy: Develop and implement communication strategies that articulate the importance of change initiatives and cultural evolution, ensuring that messaging resonates with staff at all levels.
- Continuous Improvement: Stay updated on industry trends and best practices in change management and organizational culture, applying insights to enhance the CoE's offerings.
Do you have the right ingredients* (Requirements)
- A minimum of 5 years of experience in change management, organizational development, or a related field.
- Certification in change management methodologies (e.g., Prosci, CX, or equivalent).
- Proven track record of leading organizational change efforts and cultural initiatives in complex environments.
- Strong knowledge of change management principles and frameworks, particularly the ADKAR model.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Strong analytical and problem-solving abilities to assess change impact and drive continuous improvement efforts.
- Proven ability to work independently and with ambiguity
- Experience working in or with a Support organization a plus
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$107,000—$171,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
Top Skills
Toast San Francisco, California, USA Office
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Our first west coast office, opened in 2022, is just a few blocks from the water and the Bay Bridge. Surrounded by restaurants, shopping, and tech companies alike, San Francisco is the place to be!
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