Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About this roll* (Responsibilities)
As the Senior Director, Enterprise Solutions & Process, you will be responsible for developing, implementing and supporting solutions for the largest restaurant brands on Toast and our technology partners. You’re a proven leader, experienced in building world-class teams, and working with large customers to deliver solutions at scale. You’re excited to interact directly with our customers to share our product roadmap, how we deliver integrated solutions and gather their input on the future direction of our solution. You have deep empathy for customers and a desire to solve their most critical problems with technology. As a key member of our Enterprise leadership team, you will help us continually improve our team dynamics, operating practices, strategy and delivery frameworks, and career development programs.
Restaurants are one of the foundational pillars of the economy, employing 10% of the workforce. A sizable portion of these restaurants represent the most iconic brands in the world, along with thousands of others that aspire to achieve such status. These restaurant icons are looking to Toast to help them deliver a modern, innovative experience for guests amid a complex technology and economic landscape. Come and join us to empower hundreds of thousands of restaurants to delight their guests, do what they love, and thrive.
In this role, you will:
- Collaborate with senior leaders and executives across Toast to inform and articulate the product vision and desired functionality, scalability, and success metrics for our Enterprise and Mid-Market customers
- Manage a team of technical talent across implementation, customer success, and professional services to create a unified solutions team to implement, integrate, customize and support our enterprise customers needs
- Influence Enterprise product roadmap across partnerships and R&D to help us better meet the needs of our customers
- Creatively overcome challenges to deliver value for large customers in a scalable way that unlocks future growth opportunities
- Become an evangelist for our Enterprise customers, speaking at conferences, sharing product roadmap and collaborating with partners to build our position in the market
- Ability to manage multiple projects and fulfill customer requests while meeting tight deadlines
- Ability to thrive in a fast-paced, collaborative environment while leading process improvement efforts
Do you have the right ingredients*? (Requirements)
- 7+ years of restaurant technology experience at a restaurant or technology brand (including 3+ years of leadership experience)
- Experience project managing and implementing integrated software programs for large Enterprises with deal sizes above $1M
- A track record of success (and enjoyment) in managing people managers, and in building and leading high performing teams and developing exceptional talent
- Entrepreneurial spirit in building new products and services
- Knowledge of restaurant and hospitality industry is a plus
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, plus the eligibility for equity and/or other benefits. This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location.
Total Targeted Cash
$210,000—$336,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
Toast San Francisco, California, USA Office
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Our first west coast office, opened in 2022, is just a few blocks from the water and the Bay Bridge. Surrounded by restaurants, shopping, and tech companies alike, San Francisco is the place to be!
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