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Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
The Role:
We are seeking a Product Enablement Manager to join our GTM Enablement team. This role is designed for a dynamic and driven individual who will spearhead the enablement strategy and execution surrounding new product and demo releases. The ideal candidate will ensure that our sales and customer success teams are fully prepared and equipped with the skills needed to effectively sell, support, and drive the adoption of our new features and products to our customers.
In this role you’ll get to:
- Develop and execute enablement programs focused on new product releases, ensuring that all relevant teams are informed and well-prepared for go-to-market strategies.
- Partner with Product Management, Marketing, Demo Engineering, Sales, and Customer Success teams to create comprehensive training materials and resources that align with product enhancements and releases.
- Conduct regular training sessions and workshops for internal teams, focusing on new product features' practical applications and benefits.
- Measure and analyze the effectiveness of enablement initiatives to continuously improve training processes and materials.
- Maintain a detailed understanding of the product and demo org roadmap and upcoming releases to prepare enablement strategies proactively.
- Uplevel the existing Product Release enablement processes, templates, and program operations.
- Manage creating and maintaining product enablement content libraries, ensuring materials are up-to-date and easily accessible.
- Facilitate communication across departments to ensure alignment and consistency in product messaging and strategies.
We are looking for:
- 3-5 years of experience in Product Enablement, Sales Enablement, Customer Success Enablement, or Product Marketing.
- Experience defining and delivering role-specific enablement programs within a product release framework
- Understanding technical concepts of the Martech/Adtech ecosystem: Mobile, APIs, Programming, Custom Integrations & ETL Processes
- Experience with WorkRamp LMS, Guru, Salesforce CRM, or Gong
- Familiarity with enterprise email marketing and marketing automation solutions
- Strong ability to represent concepts, as well as summarize and communicate complex ideas into the curriculum with a strong sense of how professionals think, operate, and absorb training
- Strong understanding of the sales process and the necessary tools and tactics needed to drive engagement and success.
- Demonstrable project management skills in the owning of the requirements, scheduling, resourcing, design, delivery, documentation, and roll-out of projects
- Exceptional communication and presentation skills, with the ability to convey complex information in an accessible and engaging manner.
- Proven ability to work effectively in a fast-paced, remote environment, managing multiple projects with tight deadlines.
- Highly organized with a strong attention to detail and a focus on delivering results.
- Be highly coachable and invested in your professional growth, development, and career path
- Bachelor’s degree preferred
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $103,000 - $158,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
What We Do
Iterable is the top rated AI-powered customer communication platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time.
Why Work With Us
We are proven at scale with a culture of Customer Joy. Everything we do is based on our values of growth mindset, humility, trust and balance.
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