Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
As a Motive Senior Support Engineer, you will be a key member of the Supportability team (in our Buffalo NY office). Both a technologist and a resourceful problem solver, you will possess a deep understanding of Hardware and Software fundamentals, Motive hardware, industry best practices, diverse types of hardware architectures, and high quality customer experience deploying technology solutions at an Enterprise scale.
- Work with Product and Engineering to understand current Product / Feature Roadmap, and functionality at a Technical Level.
- Design how a new product will be supported at the Support level.
- Identify gaps in the Supportability of a product, suggest and implement necessary changes to improve quality.
- Create new tools that are used to automate or identify issues
- Ensure compatibility of our Products with various vehicles and use cases
- Being the Technical Authority within Support on how a Product works and should be Supported.
- Define the Warranty criteria that Support has in place for RMA of Hardware.
- 4-7 years of experience as a Supportability Engineer, Embedded Engineer, Networking Engineer or a similar technical role with a hardware company
- Bachelor's Degree in Electrical, Embedded, Networking Engineer or IT Technical degree or Relevant Certification / Experience
- Strong EE fundamentals, knowledgeable in digital design, timing, power, noise, signal integrity, DVFS, statistics
- Expert proficiency with Computer Electronic Components
- Expert proficiency with Windows, and Linux
- Expert proficiency in Technical Customer Support
- Expert in Atlassian Product suite (Jira, Confluence)
- Very high standards of quality for Customer Service
- MUST live in /near Buffalo (will be required to come into the office at least 1x a week). We are not able to offer relocation.
- Must either be a citizen of the United States or possess a valid Green Card (permanent resident status) to be eligible for the job.
The base compensation range for this role is:
$73,000—$91,000 USD
#LI-Remote
Top Skills
What the Team is Saying
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
Gallery
.jpg)
Motive Offices
Remote Workspace
Employees work remotely.
