Senior Solution Engineer - ITSM

Sorry, this job was removed Sorry, this job was removed at 04:23 p.m. (PST) on Friday, Sep 13, 2024
Be an Early Applicant
Remote
95K-136K Annually
Artificial Intelligence • Cloud • Enterprise Web • Software • Business Intelligence
Delight made easy. We make it fast and easy for businesses to delight their customers and employees.
The Role

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Freshworks is constantly on the lookout for smart people who are passionate about building great products, designing great experiences, building scalable platforms, and making customers happy.

We are looking for a Senior Solution Engineer to join our growing GTM team in North America. If you possess deep curiosity and if asking the right questions is your superpower, we want to talk to you. If you are a master storyteller and know how to put on a great show, we want to talk to you. If you believe that it's about time that someone brought consumer grade user experiences to enterprise software, then we definitely want to talk to you. 
As a Senior Solution Engineer, your primary responsibilities include :

  • Work closely with our largest Enterprise customers to identify and solve their most critical business problems.
  • Support the sales team by taking a consultative role in customers’ solution evaluation process.
  • Conduct effective requirements gathering to clearly identify customer problems.
  • Develop a thorough understanding of the Freshworks product portfolio and apply this to solve customer problems. Build solutions using our comprehensive product portfolio and demonstrate these to business and technical audiences.
  • Articulate the value of Freshworks solutions to a variety of audiences, including customer service leaders, Sales leaders, and senior IT management
  • Develop and execute a technical sales strategy to secure a technical and functional win.
  • Be a trusted partner to our customers and help them feel comfortable with proposed solutions.
  • Evangelize a refreshing user experience on the Freshworks platform.

Please note this a hybrid role with onsite expectations of 3x/week from either our San Mateo, CA (HQ) or Denver, CO office locations.

Qualifications

  • 3-5 years experience as a Sales Engineer/Solution Engineer within an enterprise software organization
  • Experience working on complex sales cycles in Mid-Market and Enterprise business segments
  • Experience in selling CRM, Customer Service, IT service management or other related technologies
  • Experience working with large and complex datasets, ability to quickly comprehend, tie together and utilize fragmented and often low quality data/sources for compelling custom content
  • Knowledge of SaaS business model, SaaS technologies, and related applications
  • Capable of working on a cross-functional team to solve business & tech problems
  • Solid verbal, written, presentation and interpersonal communication skills
  • Proven time management skills in a dynamic sales environment
  • A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.
  • Highly driven individual with an execution focus and a strong sense of urgency
  • Self-directed and resourceful / entrepreneurial experience and attitude

Additional Information

Colorado Pay Range: $95,000 - $136,000. 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

The Company
San Mateo, CA
5,500 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Freshworks makes it fast and easy for businesses to delight their customers and employees.

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.

Why Work With Us

Our fresh approach to business software has enabled over 50,000 companies big and small across the globe to exceed customer and employee expectations. We deliver on the unfulfilled promise of easy-to-use SaaS software, and help our customers drive clear business results.

Gallery

Gallery

Similar Jobs

Arcadia Logo Arcadia

Solution Engineer

Big Data • Healthtech • Software • Analytics
Remote
USA
370 Employees

Red River Logo Red River

Solution Engineer

Cloud • Information Technology • Cybersecurity
Remote
Colorado, USA
669 Employees

Included Health Logo Included Health

Solutions Lead Engineer

Healthtech • Machine Learning • Social Impact • Software
Remote
USA
2000 Employees
94K-159K Annually

Twilio Logo Twilio

Senior Solutions Engineer

Productivity • Software • Conversational AI
Remote
United States
6355 Employees

Similar Companies Hiring

RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
San Francisco, CA
53 Employees
EliseAI Thumbnail
Real Estate • Natural Language Processing • Machine Learning • Healthtech • Artificial Intelligence
San Francisco, CA
165 Employees
Altana Thumbnail
Software • Machine Learning • Artificial Intelligence
San Francisco, CA
200 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account