Senior Research Operations Manager

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of ’s best workplaces, a Glassdoor Best Place to Work, one of ’s 100 Most Influential Companies, and one of ’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Senior Research Operations Manager to support our Human Insights team. The Human Insights team at Grammarly is responsible for uncovering insights about users’ needs, attitudes, and behaviors to influence and inspire the company. We work with functions across product, design, and marketing, and our goal is to build our business with users at its center. 

This is an ideal role for someone passionate about operational efficiency and user-centered research. This position will report to the Senior Research Manager on the Human Insights team. 

As Senior Research Operations Manager you will work directly with our research team to facilitate participant recruitment and coordinate research studies. Applying your breadth of knowledge in research operations will enable first-class writing and communication research. You will help shape the ideal participant experience, craft an efficient and continuous user learning environment across our company, and help the research team operate efficiently. 

In this role, you will:

• Identify team needs concerning processes, tools, documentation, asset management, etc.
• Provide stakeholders with visibility on current work and opportunities for cross-collaboration.
• Implement or drive changes to ensure researchers are working at a sustainable pace on high-priority and high-impact activities.
• Maintain healthy and engaged research panels of Grammarly users.
• Assist our research team by helping recruit users through direct outreach and email deployments.
• Monitor email communications between Grammarly and research participants.
• Assist with the distribution of incentives for research conducted.
• Track and prepare study-specific information using databases, spreadsheets, and other tools (some SQL experience is a bonus).
• Interface with our Legal, Security, and Procurement teams to onboard and pay vendors, including facilitating statements of work and supporting leadership in negotiating business terms and budgets.
• Ensure project documentation is completed promptly and maintained in appropriate project files.
• Provide stakeholders with visibility and updates on current projects and resource use.

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has a minimum of 5 years of relevant experience working in a project-coordination or customer-support role—ideally working within a research- or design-operations team.
• Understands project and process management and is able to manage multiple projects simultaneously and adapt to changing priorities and schedules.
• Has a general knowledge of user experience and market research concepts and/or processes.
• Can coach and facilitate—is an enabler, not a filter.
• Consistently focus themselves and the team on the highest-impact activities.
• Is able to work with a variety of stakeholders.
• Has strong organization and communication skills. Can effectively distill key information from multiple ambiguous sources and strives to create clarity.
• Has experience with research software and tools (UserTesting, Qualtrics, DScout, etc.).

• :We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• : Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

United States: 

Zone 1: $180,000 – $215,000/year (USD)

Zone 2: $162,000 – $193,000/year (USD)

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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