Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Senior Implementation Consultant, you will play a lead role in managing highly impactful projects for some of our highest value customers. You will be interacting with, both, internal and external stakeholders on a frequent basis and owning the projects from the development of the project plan through delivery. The ideal candidate would create and manage project plans, communicate project status and timelines with internal and external stakeholders, and determine project profitability. You will be an expert on the Motive products and will have the ability to guide Motive’s largest customers on the best utilization of our system and a smooth initial setup.
What You'll Do:
- Define and maintain the onboarding program for clients based on our product initiatives
- Define, track and achieve key performance indicators for the onboarding program
- Owning the implementation process for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
- Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations
- Ensure the timely and successful completion of new client onboarding for all assigned accounts
- Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
- Hosting virtual or in-person group training sessions for new customers
- Traveling to customer on-sites as needed (~40%)
What We're Looking For:
- Client facing product training facilitation experience
- 3+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Excellent interpersonal, communication (both written and verbal), and presentation skills
- Experience in delivering client-focused solutions based on customer needs
- Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
- BA/BS degree or equivalent work experience preferred
- PMP Certification Preferred
Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits
The base compensation range for this role is:
$83,000—$127,000 USD
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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What the Team is Saying
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
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Employees work remotely.
