Title: Senior Director, Global Customer Renewals
Location: US - remote
THE OPPORTUNITY:
Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.
At Salesloft, the Senior Director, Customer Renewals is pivotal to our company’s success. You will be a key member of our Customer Success organization focused on leading the current renewals team, developing and executing revenue strategies, and shaping processes to ensure our customers’ success. We believe that the most successful leaders are passionate about developing the team and the customers they serve.
In addition to working with amazing colleagues you will also have the opportunity to craft the future vision of the renewals team. You will have an opportunity to make a difference.
WHAT WE’RE LOOKING FOR:
We are seeking a results-oriented, motivated and strategic retention expert focused on retaining and growing our existing customer base. Specifically, you will play a pivotal role in helping us grow and mature our Commercial/Enterprise renewals team, creating and executing retention strategies while crushing your quarterly targets.
On a day-to-day basis, you will be responsible for managing the Commercial & Enterprise Renewals leaders and their respective renewals teams. At Salesloft, the renewal managers are focused on educating our customers about the power of Salesloft, assessing customer health, and finding opportunities to grow/expand customer footprint. You must be able to forecast revenue based on customer health data, create effective processes, and have a passion for fostering and growing talent. To thrive in this role, you will keep up with industry trends, competitive landscape, and customer needs.
If you’re passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming the Senior Director, Customer Renewals is the career path for you!
THE SKILL SET:
- 10+ years of renewals/account management/sales experience
- 7 years+ of management experience with experience achieving revenue goals focused on Enterprise and Commercial customers.
- Demonstrated success in exceeding revenue targets
- Ability to engage and present to senior leadership
- Experience coaching and developing teams
- Expertise in negotiating a wide range of complex contracts and legal discussions with a focus on creating win/win commercial options for customers.
- Strong relationship-building skills with demonstrated ability to build internal partnerships and gain buy-in. Building synergy between renewals & sales.
- Experience with Salesforce is huge plus, Salesloft is big bonus.
WITHIN THREE MONTHS, YOU’LL:
- Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “lofters” unique
- Complete all required training by due dates specified
- Understand the skills and responsibility of your immediate team members
- Meet with your entire team and listen to what is working and not working in the organization
- Meet with your counterparts and Business stakeholders to gain insights and expectations on the role
- Know the product, value prop for our customers, buyer personas, competitive differentiators
- Create a 90-day plan
WITHIN SIX MONTHS, YOU’LL:
- Be familiar with how we measure success
- Determine the priorities for your organization and develop a roadmap for the next 12 months
- Implement changes in the org that is necessary to get to the next level of the business
- Drive the team to execute against plan
- Drive a results-driven culture and ensure that teams are held accountable
- Consistently meet or exceed your targets
WITHIN TWELVE MONTHS, YOU’LL:
- Continue to drive the team to execute against plan
- Continue to identify improvement opportunities
- Seen as a critical Senior leader in the Success Organization
- Build roadmap for the following year
Here's why we think you should come work with us:
- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.
- You will work with an amazing team you can learn from and teach.
- You will experience joining a high-growth/high-traction organization.
- You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas.
- We have a vibrant, open office that utilizes modern technology.
- You will grow more here than you would anywhere else. That is a promise.
#LI-REMOTE
It is Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable. The goal of Salesloft’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Base Pay Range
$157,000—$269,000 USD
Top Skills
What We Do
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience.
Why Work With Us
At Drift, we’re changing the way businesses buy from businesses. We’re creating a movement that values the power of customer conversation. We’re moving fast, laughing hard and loving every second of it. We’re a scrappy crew that learns something new everyday. We wear a lot of hats and are always ready to ship it. Humility is how we roll.
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