Senior Director, People & Recruiting

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE

Drive a culture of excellence by leading the entire employee lifecycle to attract, engage, enable, and retain mission-driven talent, fostering an inclusive and growth-minded environment that aligns people with business strategy and creates a great place to work.

KEY OUTCOMES

Outcome #1: Enable leaders to build high-performance teams through coaching, frameworks, and development programs. Great looks like…

• Leaders actively work on their growth and development via GRO Plans, upward feedback loops, and our leadership development roadmap;
• Leaders are actively GRO-ing their teams and driving a culture of high performance by elevating 10x employees, proactively helping uplevel folks sometimes meeting, and amicably driving exits; and
• Leaders are creating more leaders by mentoring other folks on the team.

Outcome #2: Attract and close extraordinary talent while balancing speed, quality, and experience. Great looks like…

• Achieving < 30 day time to value with strong talent pipelines;
• Meeting diverse slate commitments and hiring quality metrics ultimately building a diverse and high-performing team; and
• Creating compelling employer brand and candidate experience.

Outcome #3: Create remarkable employee experiences that drive engagement, retention, and belonging. Great looks like…

• Maintaining 80+ eNPS and 90%+ retention of critical talent;
• Designing compelling employee journeys and milestone programs; and
• Implementing effective listening loops and feedback mechanisms.

Outcome #4: Build and lead high-performing People and Talent teams that model excellence. Great looks like…

• Maintaining a People + Recruiting eNPS of 100;
• Retaining, growing, and attracting exceptional People + Recruiting folks; and
• Creating a collaborative, high-performing, and empathetic culture within the function.

TEAM 🤲

This role reports directly to our Head of Operations while leading and managing our People Operations and Recruiting teams.

COMPETENCIES

• 10+ years in People + Talent roles with at least 4 years of experience leading teams and acting in a People Business Partner capacity.
• Track record of scaling high-performing teams from 100 to 200+ employees, with demonstrated success in attracting and retaining mission-aligned talent in competitive tech markets.
• Experience designing and implementing structured hiring programs assessing technical excellence and cultural alignment.
• Success in building end-to-end recruitment processes, including talent branding, candidate assessment frameworks, and onboarding systems.
• History of partnering with leadership to define organizational hiring strategies and driving data-driven improvements in recruiting metrics (time-to-hire, offer acceptance rates, diversity goals).
• Experience building leadership development programs that foster internal mobility and career growth.
• Success implementing performance management systems that align individual growth with company objectives.
• Proven ability to drive organizational design initiatives that support business strategy and cultural values.

And strengths in the following areas:

• Strategic Mindset: Connects business strategy to people initiatives while balancing short and long-term organizational needs through data-driven decision-making.
• Human-Centric Leadership: Drives meaningful connections through deep empathy and authentic care, creating environments where every person feels seen, heard, and empowered to bring their whole self to work.
• Program Design: Creates scalable, delightful processes and experiences that evolve through continuous feedback and drive measurable outcomes.
• Change Leadership: Drives organizational transformation by building stakeholder alignment, creating clear narratives, and accelerating the adoption of new initiatives.
• Business Partnership: Influences business outcomes through strategic counsel, stakeholder management, and a deep understanding of organizational context.
• Communication: Drives impact through clear messaging, executive presence, and ability to navigate complex conversations at all levels of the organization.

And is excited to learn and uphold our core values and operating principles:

• Create Delight: Creates moments of joy and fulfillment for customers and employees by building intentional experiences that deliver pleasant surprises.
• Deliver Remarkable Quality: Approaches everything with exceptional quality and simplicity, setting new standards that compel others to share our work.
• Embrace the Extraordinary: Forms bold visions that push limits and defy the status quo, using ambitious goals to drive rapid learning and ultimate success.
• Bias for Action: Takes rapid, calculated steps forward in the face of uncertainty to catalyze progress and growth through fast iteration and decisive movement.
• Start-to-Finish Ownership: Takes full responsibility for success by understanding problems holistically, finding solutions proactively, and driving outcomes completely.
• Customer Zeal: Deeply listens to and understands customer needs, developing empathy through both quantitative data and qualitative stories.
• Care Deeply, Challenge Directly: Builds trust through genuine care while having the courage to engage in hard conversations and open debate.

SALARY INFO 💸

The Senior Director, People, and Recruiting role may span a range of experience and expertise. During our interview process, we will review your background and local market data and use a mix of qualitative assessments to determine where you fall in our range. We will discuss compensation early and be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $215,000 to $230,000. The salary range does not reflect total compensation, which includes base salary, bonus, benefits, and company stock options.

BENEFITS 🎁

• Medical, dental, and vision insurance: 100% coverage for you and 75% for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.
• Flexible Time Off and 13 additional company holidays, plus Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.
• $3,000 per year towards your professional development.
• Free access to Calm and Aaptiv.
• Allyship education program to help build your best self.
• Custom MacBook Pro.
• $1,000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.