Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
As Assembled’s founding Sales & Success Enablement hire, you will play a crucial role in shaping our sales and customer success strategies. Your primary responsibility will be to develop, organize, and enhance our enablement materials and processes, ensuring our GTM teams are equipped with the necessary tools, resources, and knowledge to succeed.
Responsibilities:Intake, Learn, and Build:
- Gain a deep understanding of our business, products, and market
- Analyze and organize our current sales and customer success resources
- Develop a comprehensive "source of truth" repository, including sales decks and customer success materials
- Continuously build and refine sales and customer success resources based on business needs
New Hire Onboarding:
- Design and implement an effective onboarding curriculum for new sales and customer success hires
- Ensure a smooth and informative onboarding experience that equips new hires with the knowledge and skills required for success
Ongoing Product Education:
- Develop and maintain ongoing educational programs to keep the sales and customer success teams updated on new product features
- Facilitate regular training sessions and workshops
Consistency in Messaging:
- Collaborate with sales, product marketing, and product teams to ensure consistent messaging and value proposition delivery
About you:
- Minimum 6 years of experience, with at least 3 years of direct experience in enablement at a B2B SaaS company
- Proven track record of building systems and organizing documentation for sales and customer success teams
- Demonstrated ability to develop training materials and conduct educational sessions
- Experience working closely with product marketing, product development, and leadership teams
- Ability to work in a fast-paced, scrappy environment and adapt to changing needs
- Technical aptitude and a willingness to learn a technical product
- Experience leveraging data to interpret and enhance enablement programs
Nice to Have:
- Direct experience in a B2B SaaS customer facing role, preferably as a seller
- Experience on an early-stage enablement team
For candidates based in SF and NYC, the estimated base salary range for this role is $150,000 - $180,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
What We Do
We’re on a mission to solve the operational challenges that come after the big idea. By using technology to overcome delays, inefficiency, and bureaucracy, we can improve the critical products and services that underpin our day-to-day lives. Starting with customer support, we’re empowering individuals to do uniquely human things like apply judgment, make decisions, and bridge the gap between vision and reality.
Why Work With Us
We’re a diversely talented group of people — but if there’s one thing you’ll never catch us tripping over, it’s our egos. We show up for ourselves, each other, and the teams we’re building for with empathy, humility, and a bold vision for the kind of future that we’re actively co-creating.